GlideAjax blocked from Script Include in same scope despite Isolate Script enabled

[DeeMendoza]

Hi all,

I'm working within the Security Incident Response (SIR) application scope (sn_si) and trying to trigger a Script Include via a client-side UI Action using GlideAjax.

The setup:

•  The UI Action and Script Include are both in the sn_si scope
• The Script Include is Client Callable as per the enabled field.
• The UI Action has Isolate Script enabled
• UI Action spits out a warning with:
  "Access to Script Include sn_si.SIR_to_CSIS_conversion_UI_Action blocked from scope: sn_si"
  

I understand that GlideAjax requires the Script Include to be client-callable, but since both components are in the same scope, I expected this to work, especially with Isolate Script enabled.

Further, the Accessible Fromfield cannot be changed for application Security Incident Response
My Script Include:

var SIR_to_CSIS_conversion_UI_Action = Class.create();
SIR_to_CSIS_conversion_UI_Action.prototype = {
    initialize: function() {},

    createFromSIR: function() {
        var sirSysId = this.getParameter('sysparm_sirSysId');
        var result = { success: false, message: '', newRequestId: '' };

        var sourceGR = new GlideRecord('table_a');
        if (!sourceGR.get(sirSysId)) {
            result.message = 'Source record not found.';
            return JSON.stringify(result);
        }

        if (!gs.nil(sourceGR.u_linked_record)) {
            result.message = 'A related record has already been created.';
            return JSON.stringify(result);
        }

        var targetGR = new GlideRecord('table_b');
        targetGR.initialize();
        targetGR.description = 'Created from source ' + sourceGR.getDisplayValue('number');
       targetGR.setValue('u_field_1', 'value_1');
        targetGR.setValue('u_field_2', 'value_2');
        targetGR.setValue('u_field_3', 'value_3');


        var newId = targetGR.insert();
        if (!newId) {
            result.message = 'Failed to create the new record.';
            return JSON.stringify(result);
        }

        // Copy latest work note
        var journalGR = new GlideRecord('sys_journal_field');
        journalGR.addQuery('element_id', sourceGR.getUniqueValue());
        journalGR.addQuery('element', 'work_notes');
        journalGR.orderByDesc('sys_created_on');
        journalGR.setLimit(1);
        journalGR.query();
        if (journalGR.next()) {
            var latestNote = journalGR.getValue('value');
            var noteUpdateGR = new GlideRecord('table_b');
            if (noteUpdateGR.get(newId)) {
                noteUpdateGR.work_notes = latestNote;
                noteUpdateGR.update();
            }
        }

        // Update assigned_to
        var finalUpdateGR = new GlideRecord('table_b');
        if (finalUpdateGR.get(newId)) {
            finalUpdateGR.setValue('assigned_to', sourceGR.getValue('assigned_to'));
            finalUpdateGR.update();
        }

        // Link source to new record
        sourceGR.u_linked_record = newId;
        sourceGR.update();

        result.success = true;
        result.newRequestId = newId;
        return JSON.stringify(result);
    },

    type: 'SIR_to_CSIS_conversion_UI_Action'
};

My UI Action:

function createCSISRequestFromSIR() {
    var ga = new GlideAjax('sn_si.SIR_to_CSIS_conversion_UI_Action');
    ga.addParam('sysparm_name', 'createFromSIR');
    ga.addParam('sysparm_sirSysId', g_form.getUniqueValue());

    ga.getXMLAnswer(function(response) {
        try {
            var result = JSON.parse(response);
            if (result.success) {
                window.location.href = '/table_b.do?sys_id=' + result.newRequestId;
            } else {
                g_form.addErrorMessage(result.message || 'An error occurred while creating the CSIS request.');
            }
        } catch (e) {
            g_form.addErrorMessage('Unexpected error occurred.');
        }
    });
}
​

[Ankur Bawiskar]

@DeeMendoza 

make the new script include as Accessible from "Application scopes" and then try calling

https://www.servicenow.com/community/queensland-snug/servicenow-scripting-101-glideajax-and-applicat...

If my response helped please mark it correct and close the thread so that it benefits future readers.

[DeeMendoza]

@Ankur Bawiskar This is already the case for the script include I newly created 

[Ankur Bawiskar]

@DeeMendoza 

Please raise a case with ServiceNow.

If my response helped please mark it correct and close the thread so that it benefits future readers.

[DeeMendoza]

Thank you for giving your time to take a look