VR Request Extension not working

[dan167]

I am testing our approval rules for VR and I am to the point where I am testing an extension of an exception. When I click the UI action to request an extension the Window opens for me to enter the date and reason but after I submit that nothing happens. No approval is sent, no questionnaire pops up, the dates of the exception do not update.

I have setup approval rules for "Exception Rule Deferral Extension". That is set to assign using = approval table field, Approver table = Exception Rule and Approval table field = Exception requested by manager. The user requesting has a manager in the manager field with needed approval roles (exception, false positive, unassign). I have tried updating the rule to use a group, a user but nothing seems to change. 

Is the extension supposed to have a questionnaire if the exception has one? Is there something I am missing for the request extension to work?

[Martin Dewit]

Just to confirm you are testing the extension on an exception rule? Your approval rule you mentioned is only going to apply to exception rules, and not Remediation Task or Vulnerable Item. 

Does the request extension work normally and create approvals on Remediation Task and Vulnerable Item?

[dan167]

I have tested the rule on a VIT and VUL record that had a previous exception on it. 

I have provided images of the rule setup. This is the OOB rule provided just updated to what we want the user/group to approve.

[Martin Dewit]

I justed checked and Version 25.0.7 - March 2025 release has a fix for requesting extension on exception rule. I would upgrade in a non-prod instance and re-test your extension.

[dan167]

already on that version.

When I submit the extension it doesn't give any errors about not matching rules in the notes like it would if I were submitting an exception/false positive. No approvals generate. No auto rejection.