VR Request Extension not working

[dan167]

I am testing our approval rules for VR and I am to the point where I am testing an extension of an exception. When I click the UI action to request an extension the Window opens for me to enter the date and reason but after I submit that nothing happens. No approval is sent, no questionnaire pops up, the dates of the exception do not update.

I have setup approval rules for "Exception Rule Deferral Extension". That is set to assign using = approval table field, Approver table = Exception Rule and Approval table field = Exception requested by manager. The user requesting has a manager in the manager field with needed approval roles (exception, false positive, unassign). I have tried updating the rule to use a group, a user but nothing seems to change. 

Is the extension supposed to have a questionnaire if the exception has one? Is there something I am missing for the request extension to work?

[kiransunkar]

Found issue , approval list is empty some how .  list of approvers disappeared. 

Not sure how to fix it 

[dan167]

Check your VR approval rules and make sure those approvers have the needed roles to approve.