The SailPoint for ServiceNow Service Catalog is not accessible without adm

[Kaveri Bhagat]

The SailPoint for ServiceNow Service Catalog is not accessible without an admin role, but it should be accessible with the minimum roles provided by SailPoint.
It is accessible with the minimum roles provided by SailPoint in one of the environments, but on Prod environment, it requires the admin role. 

Kindly help to debug the issue. 

[Viraj Hudlikar]

Hello @Kaveri Bhagat 

I would advise to check if plugins in all instances are updated. Usually, this access thing for catalog item is sometimes changed for client as per need by process, so do check if any changes were done. 
Also, after update of plugins do check if any skipped records are showing up due to configuration changes done on instance for client.

You can raise a HI Case if required to validate what roles are available OOTB to access this catalog item.

If my response has helped you hit helpful button and if your concern is solved do mark my response as correct.

Thanks & Regards
Viraj Hudlikar.

[Kaveri Bhagat]

I checked the upgrade history and found that no records were skipped. Plus, confirmed that the catalog plugin was upgraded successfully. 
Additionally, on the same instance, the CU had some custom catalog installed related to our plugin, but they refused to share details about it. 

Can you write down here about how to validate what roles are available OOTB to access this catalog item?

[Kaveri Bhagat]

I checked the upgrade history, and no skipped records were found. 

I would like to note one observation where the CU had a customised catalog plugin installed at the same time as the upgrade. Upon asking, the CU denied providing details about. 

 And can you write down about how to validate what roles are available OOTB to access this catalog item?

[Kaveri Bhagat]

I reviewed the upgrade history and found no skipped records. I also confirmed that the catalog plugin was successfully upgraded. We noticed a customised catalog plugin installed around the same time, which appears to be related to the SailPoint plugin. However, since the customer declined to share details about it, we cannot comment further on that aspect.

Could you please provide the steps to validate which roles are available out-of-the-box (OOTB) to access this catalog item?