Dears ServiceNow Experts,
I have the following request from customer managers:
- If any company ServiceNow user send or reply an email to hrdesk@example.com with a reference ticket number on it, the email content should be copied to the ticket.
What I have seen so far is that the user must have at least read ACL to the ticket and it would be a problem, considering it is an HR ticket.
I exhausted all possibilities and I need your help.
note: It is a custom HR Ticket Application, so we cannot count with the resources we would have in ServiceNow HRSD.
Thanks in advance for your usual attention and help.
Kind regards,
Patricia
