Let's connect together
Join us to make our million member community even better. Create your free account and make the world work better for everyone.
Join the Community
Published on by
Abigail Lavadia
Should this change go in an Update Set or a Scoped Application? The answer shapes how your work moves through dev, test, and prod — and getting it wrong leads to missing artifacts, orphaned config, and post-deployment surprises that are hard to undo.
This session cuts through the confusion with a clear mental model and practical decision criteria you can use immediately. We'll cover why these tools operate at different layers rather than as alternatives, which artifacts behave differently between them (including the deletion propagation gap that catches even experienced admins off guard), and how Build Agent changes the equation — what it outputs by default, where global scope fits in, and why the layered model still governs how everything ships even when AI is doing the building.
Best for: Platform Architects and Platform Admins responsible for how changes move through their ServiceNow environments.
Don't miss out on this opportunity to connect with ServiceNow experts and get your questions answered! Register today!
---
Questions for the presenters?
We do our best to allow time for Q&A at the end of the webinar. However, if you have questions about the topic, please post them in the comments section below and our product experts will be happy to assist you.
About ServiceNow® Exchange:
ServiceNow Exchange is your gateway to faster, smarter business outcomes. Connect with peers and industry experts as we simplify complexity through actionable insights, proven shortcuts, and insider tips. Explore curated sessions led by top ServiceNow innovators—designed to give you exclusive knowledge and practical tools to accelerate success and deliver real results. Click here to see the full catalog of ServiceNow Exchange events
Event has ended
You can no longer attend this event.
Start:
Tue, Jun 2, 2026 10:00 AM PDT
End:
Tue, Jun 2, 2026 11:00 AM PDT