Developer opportunities in Chandler, AZ

[Erin17]

Position Description:
The ServiceNow Developer is a member of a development team that is responsible for using their technical knowledge and expertise to support a live implementation of ServiceNow, in support of an enterprise-level (10,000+) user base. Experience should include, configuration of ServiceNow applications: Change Management, Configuration Management, CMDB, Incident Management, Problem Management, Request Fulfillment, Asset Management, Service Catalog, and Service Portal. This is a hands-on, technical position. The position requires broad-based technical experience on the platform along with a solid understanding of relational databases. This individual will apply proven communication and problem-solving skills to solve issues related to the deployment of mission-critical software. The ability to take direction and work independently to achieve stated objectives is required. 

Responsibilities
This role will include, but will not be limited to the following responsibilities: 

• Ability to work with various customers/departments/users to design, deploy and support ServiceNow solutions according to the user requirements.
• Hands-on development, maintenance, and support of the ServiceNow ITSM applications, tools, and associated components, including configuration/customization strategies and implementations, workflows, groups and roles.
• Configure ServiceNow Business Rules, Client Scripts, UI Policies, UI Actions, Data Policies and Data Dictionary.
• Create, update, and maintain connection between Active Directory and ServiceNow settings associated with LDAP, SSO Integration, and MID Server.
• Create, update, and maintain ServiceNow CMDB, including creating new Configuration Items, when needed
• Maintain Service Catalog items, Service Portal and UI pages, and maintain user, roles, and groups
• Design, implement, and perform ongoing operations and maintenance process’ on the ServiceNow instance.
• Ability to develop quality documentation that clearly articulate the solutions and the ability to perform demonstrations
• Ensure that customer can fully utilize the system by balancing their requirements for data security and functionality without compromising the sustainability or supportability of the core service.
• Develop credible and high-integrity relationships with customers technical resources.
• Other tasks as required in support of the ServiceNow tool

Required Experiences

• Bachelor’s degree in related field or equivalent experience
• 10 years of experience in IT support or related field, preferability in software development or configurations 
• 5 years of experience writing and debugging scripts in languages such as JavaScript, SQL, and PowerShell
• 3 years of experience hands-on developing, installing and supporting ITMS applications in a large-scale environment, preferability using ServiceNow
• 2 years of experience configuring, customizing, or administering ServiceNow or similar ITSM tool
• Demonstrated understanding of ITSM processes
• Must be a U.S. Citizen and pass the DHS Employment Eligibility Verification process

Preferred Experience

• ITIL certified 
• Familiarity with SaaS and Cloud technologies
• SOAP/REST Web Services, request and response structure, & associated frameworks (jQuery, AngularJS)
• Service Management or Service Dependency Mapping Tools Configuration Management
• Deep knowledge of JavaScript, JSON, XML, SQL, and Web development tools

Note: Position is onsite. No remote option

jobs@inserso.com