Great opportunity to work with ServiceNow foundation team - Service Delivery Engineer in San Diego

[david_loo]

Job Description

This is a Service Delivery Engineer position within a strong, technical and high profile team. You are willing to take on the responsibility for managing service level agreements by ensuring that all services are delivered according to contractual commitments. You enjoy working closely with customers and know how to manage customer relationships to achieve the best results. Planning and organizing are two of your strong characteristics and you are able to see the bigger picture.

You will be expected to communicate on daily basis with various customers (by e-mail and phone) and resolve support and change requirement issues starting from problem assessment and gathering details, reproducing the problem, resolving the problem (on database level, server settings, resolving bugs in the code),designing a solution, and forwarding the bug resolving/new solution to development team after which follow-up is needed: wait for the solution, test it and deliver it to customer by arranging deployment on customer servers/environment.

Required education, skills and experience

• College education in IT/Computer science.
• Developer knowledge of ServiceNow, Salesforce.com, or Atlassian products a plus.
  
• Some knowledge (and experience) of programming languages, enough to follow code execution detect code errors, debug, and make minor fixes.
• Experience working with systems integration and big data.
• Troubleshooting skills (patience and determination to find and solve problems).
• Independent and self-motivated and very thorough worker.
• Good analytical skills.
• Developed communication skills, both written and verbal with great attention to detail.

Perspectium offers a competitive base salary and benefits, including medical, dental and vision as well as a generous holiday/vacation schedule.   Perspectium is a venture backed growth company providing unique integrated solutions to our enterprise customers.   Please email your interest and resume directly to jobs@perspectium.com.