Need ServiceNow Administrators for the Raleigh, NC for a 12 months consulting assignment likely to be extended.
Preferred experience:
- Work with User Interface (UI) policies, data policies, UI actions, business rules and client scripts
- Experience with requirements gathering
- Experience with Functionality/CAT Testing
- Use mobile clients
- Activate plugins
- Add users, groups and roles
- Manage data with tables, the configuration management database (CMDB), import sets and update sets
- Work with two key process applications: Knowledge Base and ServiceNow Service Catalog
- Create workflow activities and approvals
- Configure alerts and notifications
- View upgrade history and status
- Control system access and data security
- Run reports, configure service level agreements (SLAs) and perform instance branding and customization
Preferred Skills:
- Bachelor's Degree in Computer Science, MIS, Engineering or related field
- Proven ability to be responsible for the daily administration, maintenance and Change Management/Change Control
- Excellent analytical, problem solving and troubleshooting skills with the ability to express technical issues to non-technical customers
- Detailed knowledge of applicable security policies and standards
- Ability to work independently with minimal direction.
- Excellent communications skills and have the ability to clearly communicate to wide variety of audiences, both business and technical
