
tiagomacul
Giga Sage
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on 02-14-2020 05:08 AM
Responsibilities:
- Lead workstreams in ServiceNow engagements, delivering process design, technical design, defining agile stories, working with offshore development team to get configuration done
- Coordinate with clients to facilitate requirements gathering, sprint show-me, testing, UAT and deployment
- Utilize BPMN (Business Process Model and Notation), to depict the workflow of new and existing processes
- Specialize in ServiceNow Governance, Risk, and Compliance (GRC) or ServiceNow SecOps product suite, and support creation of collateral, point of view, and thought leadership across the product suite and functional capabilities
- Work with functional Subject Matter Professionals in GRC/SecOps area and support client engagement delivery
- Support the practice in growing solution area by supporting in solution design and innovation around the ServiceNow platform
Qualifications:
- Minimum of two years of experience working with BPMN, workflow design and business process analysis
- Bachelor's degree from an accredited college/university in Business Process Management (Business Administration, Project Management, Organizational Behavior) or equivalent work experience
- Prior working knowledge of ServiceNow; ServiceNow Certified System Administrator is preferred
- Strong competencies in ServiceNow platform, GRC/SECOPS, ITSM, ITOM, SecOps related systems (e.g. web application firewalls) and Agile Development
- Experience and understanding of GRC/SecOps principles
- Excellent verbal/written communication, problem solving, analytical, and independent judgment skills to support an environment driven by customer service and team work
- Travel will be up to 80%