ServiceNow Admin/Dev Consultant

[Sarrah]

Covestic is currently seeking a ServiceNow Administrator/Consultant to join our team working remotely on key client accounts. The ServiceNow Administrator should have a fundamental understanding of IT Service Management and the ITIL business processes experience defining business requirements and translating them into technical specifications and practice in estimating scope/effort of developing ServiceNow functionality. The key responsibilities of this role include:

• Performing daily administration, troubleshooting and resolution for multiple ServiceNow environments on behalf of Covestic's clients
• Analyzing, logging and estimating all requests for incident assistance, enhancements and maintenance
• Configuring ServiceNow applications to support customer enhancement requests
• Incident Management/Defect resolution support and escalating application defects to ServiceNow as needed
• Performing regular environment maintenance
• Reporting and dashboard development
• Performing data imports
• Escalating advanced scripting and development tasks to Technical Consultant team members as needed

Required Qualifications

• 5+ years of experience in overall service management with a strong working knowledge of various ServiceNow applications such as Service Desk, Change Management, Asset Management, CMDB, Knowledge Management and Service Catalog/Service Request Management
• Good analytical and problem solving skills to resolve technical issues
• 1+ year of hands-on experience administering ServiceNow
• 2+ years of experience using JavaScript, XML, and HTML

Preferred Qualifications

• ServiceNow System Administration certification
• ITIL v3 Foundations certification

For immediate consideration, please apply through the link provided or forward your resume directly to swest@covestic.com.

Covestic is a premier provider of IT services for midsize and enterprise organizations. As a leader in helping clients to identify, implement and manage the IT solutions which make their businesses stronger, we offer a comprehensive portfolio of services encompassing various facets of IT Service Management, IT Operations, Cloud Computing, and Project Delivery. If you are a practiced professional with a passion for technology and teamwork, then join our team.