ServiceNow Discovery and Service Mapping Engineer Position at Raymond James Financial

[Robert Lambdon]

Raymond James is looking to add a Service Now Discovery and Service Mapping Engineer to our team.

Job Summary:

Owns the Infrastructure Discovery and Application/Service Mapping lifecycles along with their associated technologies. Is the subject matter expert (SME) for infrastructure discovery and application service mapping. Works closely with other technology SMEs to build and maintain accurate application service maps. Designs, develops, and implements custom patterns, probes, and sensors to achieve a complete and accurate discovery of infrastructure components and application services. 

Essential Duties and Responsibilities:

• Manages ServiceNow Discovery and ServiceNow Service Mapping.
• Ensures that horizontal discovery and service mapping products are highly available, reliable, and performant.
• Creates and maintains custom patterns, probes, and sensors to accommodate internal discovery requirements.
• Establishes and maintains discovery schedules.
• Monitors discovery and service mapping results, reconciling and addressing any anomalies.
• Proactively plans capacity of ServiceNow MID servers and maintains and configures appropriately.
• Works with Service Owners and SMEs to ensure that accurate service maps are discovered and maintained.
• Participates in platform upgrade planning, testing, and validation.
• May participate in projects including preparing project plans, assigning tasks, monitoring statuses, coordinating efforts, validating team recommendations, integrating efforts into a comprehensive strategy and delivering results on time.
• Writes and/or reviews system specifications, including output requirements, flow charts and technical diagrams.

For more information, qualifications, and to apply, please visit:
https://raymondjames.taleo.net/careersection/rj_extcareersection052308/jobdetail.ftl?job=1900755