ServiceNow@IBM ITSM System Administrator - Southbury, CT

[John72]

ServiceNow@IBM ITSM System Administrator Application

Description:

IBM CIO is seeking a ServiceNow System Administrator to maintain the stability and usability of the ServiceNow platform by performing application maintenance, managing support for incidents related to ServiceNow applications, and contributing to ServiceNow software releases by delivering configuration tasks and features. The ServiceNow System Administrator has sound technical ability that enables the fulfillment of common configuration and maintenance tasks.
 
This job is onsite in Southbury, CT (United States) 

Responsibilities:

• Manages and resolves incidents against ServiceNow applications
• Performs routine maintenance to include performance monitoring and error identification/remediation
• Contributes to the planning and execution of the ServiceNow instance upgrade
• Contributes to ServiceNow release deliveries
• Manages Instance Security; including, user and group Access Control Lists
• Takes ownership of complex business requirements and works them to completion
• Creation and delivery of solutions for clients
• Drive the continuous improvement of our implementation methodology and service offerings based on client experiences
• Assists ServiceNow Business Analyst in estimating release level of effort
• Continually learn and obtain education for new ServiceNow applications and functionality
• Work in an Agile and DevOps CI/CD environment

Required Technical and Professional Expertise:

• Experience with System Administration or Application Administration
• Experience with PaaS and SaaS environments
• Knowledge of technical components such as LDAP, VPN, SSL, SAML/SSO and other such technologies.
• Applied knowledge in an Agile and/or DevOps methodologies

Preferred Technical and Professional Experience:

• Bachelor’s Degree in Information Technology or a related field
• Experience with ServiceNow ITSM Applications: Incident, Problem, Change, Request Management, Service Desk, Knowledge, Service, Configuration and Asset Management.
• Experience with Information Technology Infrastructure Library (ITIL)
• Experience with Enterprise IT Service Management

[Ross McMahon -]

John,   

Hi there, it’s Ross here, I hope all is well at sunny IBM today, if you're in need of top quality ServiceNow and/or ITSM resources to bolster your team then I'm your man to help.

I used to work with IBM quite a lot when their main service offering was Remedy but since the move to focus more heavily on ServiceNow things tailed off a bit, but as most of the most experienced ServiceNow gurus were Remedy gurus I'm still a very well known person in the industry.    

So, resourcing ITSM is what I do, I have been recruiting as a partner for BMC, ServiceNow and many other of the leading Service Management vendors, consultancies and systems integrators for almost 20 years now and am a very useful person to know to try and find these very rare people and I am really trying to increase my footprint globally.   

I am one of the 250 most connected people globally on Linkedin and all my connections are with the ITSM industry, I will have probably interacted with each of them at least once and I pride myself on being the most recognisable ITSM resourcing fella in the universe, in fact since starting my company in 2010 I have placed over 1500 ITSM and related people in to contracts and jobs on every continent except Antarctica (there is still time).   

Have a look at my linkedin profile, it is ITSM through and through.   

I’d be very interested in having a chat with you to see if I can get involved and make your life much much easier.   

When would be a good time for a quick chat?     

Regards   
Ross McMahon   
Global BMC & ITSM Recruitment   
UK Mobile: +44 (0) 7940 329433
USA Cell: +1 864 293 8911
Skype: remedysolutions
Linkedin: https://www.linkedin.com/in/rossaimhireglobal
Mail: ross@remedysolutions.co.uk