Are you an experienced ServiceNow Developer / Support or Performance Engineer? Does finding the root cause of and resolving issues affecting tens of thousands of users make you smile? Does seeing the results of your hard work bear fruit immediately make you happy? If so, read on. Message me for application details.
Responsibilities
- Design, code, test, and deliver software to automate manual operational tasks, ultimately to improve availability and stability of ServiceNow services.
- Troubleshoot major incidents, facilitate blameless post-mortems and ensure non-recurrence of incidents through action-oriented problem resolution of ServiceNow platform and application issues.
- Analyze ServiceNow Database and system performance issues and provide solutions to improve Service availability.
- Find root cause of non-performant services, create and maintain monitoring and alerting systems for all ServiceNow Services.
- Engage with development team throughout software development life cycle and help maintain a reliable and stable ServiceNow platform.
Qualifications
- 5+ years of software engineering experience, with a Bachelor's degree or equivalent experience.
- Excellent debugging and trouble shooting skills of ServiceNow services or other highly-complex systems or applications
- Experience supporting ServiceNow Platform or other enterprise products and services for internal or external clients.
- Hands-on experience with agile development, test automation, workflow automation, and Monitoring dashboard design which can be applied to the ServiceNow platform.
- Working knowledge of infrastructure components, e.g. routers, load balancers, container systems, compute, storage, and networks.
- ServiceNow Certification; CSA or higher is desired
About JPMC
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
