ServiceNow Technical Consultant (Remote)

[kiewan]

Company Description

ConfigureTek

We specialize in Software Implementations and Professional Services Delivery using software products and solutions from ServiceNow. ConfigureTek is a certified partner of ServiceNow with a focus on ITOM solutions as well as implementation services for ServiceNow's ITSM and ITBM products.   Our unique packaged services are designed to empower IT operations teams with the efficiency, stability and top performance in the delivery of business services. Further background on ConfigureTek:

• Proven implementation success with numerous fortune 500 clients
• 100s of successful projects across numerous industries
• Certified and experienced consultants and thought leaders
• Emphasis on industry recommended practices, strategic guidance, and value based outcomes
• Supporting clients across North America
• Unique offerings such as quick-starts, accelerators for event and change management, and service mapping factory

Job Description

Ideal candidate will have 3-5 years' experience implementing ServiceNow products in a consultative role.

ConfigureTek is seeking an experienced, ServiceNow delivery consultant to become a part of our fast-growing professional services business.   Primary role for this position is the delivery of current services for our customers as well as enhancing and growing service delivery capabilities within our company. Our intent is to the be the preferred partner for the ServiceNow ITOM solution as well as having expertise in the ITSM products, in particular CSM, Change Management, and HR.

Job duties:

• Delivery of consulting services to install, configure, and integrate software products from ServiceNow
• Develop custom software solutions as required through scripting and software development
• Prepare technical documentation as specified in customer contracts and as internally required
• Support the development and growth of the services delivered by ConfigureTek
• Support sales of software and services through demonstrations, Proof of Concepts, and customer presentations
• Deliver projects on customer premise or remotely as required.   Most engagements are remote.
• Knowledge in IT Operations Management, Service Management, and ITIL foundation is critical.
• Provide value based assessments and workshops to help the customer maximize business results from ServiceNow software.
• Excellent verbal and written communication skills required.

Qualifications

• Expertise and/or experience with ServiceNow ITSM and ITOM products are required
• ServiceNow experience with CSM and HR products a real plus
• Accreditations / certifications in ServiceNow System Administrator and products such as Discovery, Service Mapping, and ITSM are preferred
• 2-5 years in a consulting position, delivering software implementation engagements
• Experience in multiple application architectures and supporting technologies
• Expertise with scripting languages such as PERL, JavaScript, Python, and Shell
• Web service proficiency (REST, SOAP) as well as XML and JSON knowledge
• Thorough knowledge and/or experience with Operating Systems (Linux, Windows)
• Knowledge of networking concepts such as IP Addressing, Firewalls, ports
• Knowledge of relational databases (MySQL, MSSQL, Oracle)
• ITIL knowledge with the ability to relate concepts to implementation strategies
• Experience with ROI / value propositions for customers software implementation
• Excellent communications skills required — verbally with all levels of customer IT and business management as well as written with technical assessments and project related reports
• Consultative skills for software service delivery to lead customers to improve their processes and organizational models
• Must have legal authorization to work in the US. We do NOT sponsor any visas
• Bachelor of Science degree in Computer Science or related degree is required
  
  

Additional Information

Role: Technical Consultant

Location: Nationwide (must be willing to travel)

Job Status: Full-Time

Start Date: ASAP
Mode of interview: Telephone/Face to Face

Salary: Negotiable

If you are interested in learning more about the position please email; kiewan@configuretek.com