I've spent a fair amount of time over the last few years working in Business Process Analyst roles focused on tidying up CSDM tables so that clients can really start to get value from their ServiceNow Implementation and/or CMDB clean up efforts
I've done:
- Location and Cost Center tidy ups
- Service and Service Offering tidy ups (linking to Catalog Items)
- Business Application and Service Mapping (and DPM configuration)
My NowLearning achievements include CSA, CMDB Fundamentals and Practitioner Business Process Analyst (https://account.servicenow.com/personal-data/11e9e3c45/3d8b797b4/2506e4a75/ae71e9GZV/resume.html).
I have some time at the moment - between contracts - and to be honest I LOVE cleaning up data. Let me know if I can help!
