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If Someone wants to move into ServiceNow SPM role how to get hands-on experience

haroratech
Kilo Contributor

3 weeks ago

Hi team

 

I started learning about ServiceNow SPM role and going through Labs. And it looks very interesting and cool.

I have total 18 years of exp in IT in different Support roles for EUC domain (Nothing related to ITIL, ITSM, etc.) but I used these tools as a user to extract reports, creating dashboards, etc.

Not sure how to proceed further and get a job in this domain so that I can have hands on experience with the knowledge Im getting from Learning.servicenow.com 

 

Thanks a lot

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Tanushree Maiti
Giga Sage

3 weeks ago

Hi harotech

First complete the Strategic Portfolio Management (SPM) Fundamentals 

then, 

Go through below YouTube videos:

https://www.youtube.com/watch?v=QGpiVTZYLhs&t=4s

https://www.youtube.com/watch?v=J3erkSFRzt4&list=PLkGSnjw5y2U4AXtqPfRHozQozkIshWZ_p

https://www.youtube.com/watch?v=y60XPW3DWkc&list=PLkGSnjw5y2U7mDVotopDa7OcEqM9pFCz3

 

Go through below articles and documentation links:

https://www.servicenow.com/community/spm-articles/quick-start-guide-for-strategic-portfolio-manageme...

https://www.servicenow.com/docs/bundle/zurich-it-business-management/page/product/it-business-manage...

 

 

Please mark this response as Helpful & Accept it as solution if it assisted you with your question.
Regards
Tanushree Maiti
ServiceNow Technical Architect
Linkedin:
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