Job role understanding

[RajagopallaV]

Hello

I would like to know in simple terms what the role of Application designer in ServiceNow means, what are the roles and responsibilities for this role. What skills you need to have to be successful in this role. Whether coding and scripting skills will be needed for this role. Also, if business analyst role is equivalent to Application designer role or if they are different.

Thank you

[Shivalika · Accepted solution]

Hello @RajagopallaV 

An Application Designer is responsible for designing and configuring cus

tom applications or modules within the ServiceNow platform. They help define the structure, functionality, and user experience of an application — often using the App Engine Studio (AES) or Application Designer tool.

1)In simple terms, a whole application is being constructed - so you need to know how to configure "tables, fields, dictionary overrides, reference qualifiers, list views, if there is a respective workspace then configurable workspaces as well"

2)Decide on module layout, navigation, and user roles

3)Work with Business Analysts to gather requirements

4)Coordinate with Developers to implement custom logic

5)Use low-code/no-code tools (like Flow Designer, UI Builder)

ServiceNow Platform

Understanding of tables, relationships, ACLs, forms, UI policies, etc.

App Engine Studio

Ability to design applications using low-code tools

Flow Designer

For automating tasks without heavy scripting

Data Modeling

Know how to design tables and relationships effectively

UI/UX Basics

Good understanding of building user-friendly forms and experiences

Business Acumen

Ability to translate business needs into platform solutions

Collaboration

Work closely with developers, testers, and stakeholders

Coding and scripting is not mandatory, but you should know some as you need to design the form and and list and modules, you can co-ordinate with developers for the same, but you also need to know some, its beneficial. 

Business Analyst - Gathers business requirements from stakeholders and probably creates a change or story or demand out of it based on the process you follow. Later on he can meet with "Application designers and Developers" to decide on the feasibility and timeline of this requirement. So, Business analyst is more of a requirement analyser and gatherer role and won't require much of the platform knowledge or coding. 

I hope this answers your queries. 

Kindly mark my answer as helpful and accept solution if it helped you in anyway. This will help me be recognized for the efforts and also move this questions from unsolved to solved bucket. 

Regards,

Shivalika 

My LinkedIn - https://www.linkedin.com/in/shivalika-gupta-540346194

My youtube - https://youtube.com/playlist?list=PLsHuNzTdkE5Cn4PyS7HdV0Vg8JsfdgQlA&si=0WynLcOwNeEISQCY

[RajagopallaV]

Hi Shivalika,

Thanks a lot for answering and providing me clarifications on the Application designer role. It really helps me.

Regards
Rajagopallan 

[Dr Atul G- LNG]

Hi @RajagopallaV 

I am a ServiceNow trainer and Business Analyst (BA), and I can confidently say that the roles of BA and Application Designer are two distinct positions with different responsibilities and personas. A BA gathers requirements from the business and translates them into technical language for the technical team. The BA provides a High-Level Design (HLD) from a functional perspective. On the other hand, an Application Designer is more focused on the technical side, preparing documentation related to logic and component-level details.

Sometimes, a developer may also take on the role of an Application Designer, but that's not always the case. An Application Designer can also come from a UX background. However, in general, an Application Designer is responsible for designing the entire system, starting from configuration, architecture, forms, and more. They also ensure that the components are properly interrelated.

The best way to clarify this is to check any job description and see how it's specifically defined.

[RajagopallaV]

Hi Atul,

Thanks a lot for answering my query.  It really helps.

Regards
Rajagopallan