Looking for a ServiceNow Solution Architect

InderdeepS
Kilo Contributor

Roles & Responsibilities

 

Job Summary

We are seeking an exceptional ServiceNow Solution Architect to work onsite in Singapore to drive enterprise-wide digital transformation initiatives. This strategic role combines deep technical expertise with business acumen to design and implement innovative ServiceNow solutions. The ideal candidate will architect next-generation solutions leveraging ServiceNow's latest capabilities including AI/ML, Process Optimization and Hyper automation while ensuring alignment with enterprise architecture principles.

 

Core Responsibilities

Strategic Leadership

  • Spearhead the development of ServiceNow enterprise architecture vision and roadmap aligned with business objectives
  • Drive innovation through emerging ServiceNow capabilities including Now Intelligence, Process Optimization and Integration Hub
  • Lead architectural decisions for complex, multi-workstream ServiceNow implementations
  • Establish centre of excellence frameworks and governance models for sustainable platform growth

Solution Design & Implementation

  • Architect end-to-end ServiceNow solutions incorporating best practices in security, scalability, and performance
  • Design modern user experiences leveraging Next Experience UI, Mobile capabilities and Virtual Agent
  • Develop integration architectures using Integration Hub, Flow Designer and API frameworks
  • Implement AI-powered solutions using Now Assist, Natural Language Understanding and Predictive Intelligence
  • Leverage ServiceNow's Hyper automation capabilities including RPA Hub, Process Optimization and Integration Hub

Technical Leadership

  • Guide implementation teams on architectural patterns, coding standards and best practices
  • Design scalable solutions using ServiceNow's Common Service Data Model (CSDM)
  • Architect cross-platform solutions integrating ServiceNow with enterprise systems
  • Establish technical governance frameworks and platform standards
  • Lead technical discovery workshops and architecture review sessions

Innovation & Continuous Improvement

  • Research and evaluate new ServiceNow features and capabilities
  • Drive adoption of modern development practices including DevOps and Agile
  • Mentor team members on ServiceNow best practices and emerging technologies
  • Conduct regular architecture assessments and optimization reviews

Required Qualifications

Experience

  • 10+ years of enterprise IT experience with 5+ years specifically in ServiceNow architecture
  • Proven track record leading at least 2 large-scale ServiceNow implementations
  • Experience architecting solutions across multiple ServiceNow products that includes Risk & Compliance, Customer Service Management and preferably:
    • Environmental, Social and Governance (GRC)
    • Strategic Portfolio Management (SPM)
    • Public Sector Digital Services (PSDS)

Technical Expertise

  • Deep understanding of ServiceNow platform architecture and capabilities
  • Expert knowledge of:
    • Now Platform App Engine
    • Integration Hub and Flow Designer
    • Service Graph CMDB
    • Now Intelligence & AI capabilities
    • Performance Analytics
    • Next Experience UI Framework
  • Strong scripting skills in JavaScript, GlideScript, and REST/SOAP web services
  • Experience with modern integration patterns and technologies

Certifications

  • ServiceNow Certified Technical Architect (CTA)
  • ServiceNow Certified Implementation Specialist (CIS) - Multiple products, that includes CIS-RC
  • ServiceNow Certified System Administrator (CSA)
  • Additional certifications in relevant ServiceNow products preferred

Education

  • Bachelor's degree in Computer Science, Information Technology or related field

Key Competencies

  • Strategic thinking and business acumen
  • Strong communication and stakeholder management
  • Problem-solving and analytical skills
  • Team leadership and mentoring
  • Innovation mindset
  • Change management expertise

Please send your CVs to ContactSG@sedhaconsulting.com and reference the Job ID: ServN120.

 

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