I've got 18 years experience in helpdesk, service desk, ITSM platforms and recently completed the CPOA. Does anyone have any advice for next steps? I'm a bit long in the tooth, career wise, to train as a developer or architect.
My idean goal would be a moderately complex single company needing a platform owner. I've performed this activity as part of my roles in the past for Remedy, Peregrine, Ivanti and ServiceNow (snow is definitely my favorite of the bunch).
My highest 'ranked' role was at System Director IT & Services in healthcare and have spent the last 2-years in pharmaceuticals.
