Need your IMPORTANT SUGGESTION on my SNOW Transition plan (Subrata )

SubrataA · 8 hours ago

Hi ,

I am writing to express my interest in transitioning into the ServiceNow ecosystem, specifically targeting roles such as Business Process Analyst, Customer Service Management, or Service Administrator. I have 15 years of experience as an Online Bidder and in Business Development within IT service companies. While I have gained significant professional experience, I have found that my growth in terms of salary and recognition has stalled.

As a (Bachelor of Arts) graduate with no technical background, I have relied on practical experience rather than technical degrees or courses. My research suggests that ServiceNow offers excellent growth potential and a favorable competitive landscape compared to other platforms.

I would appreciate your guidance on a few points:

- Is completing the Certified System Administrator (CSA) certification mandatory to enter the field?

- Would having CSA knowledge significantly benefit my target roles in Business Analysis or Customer Service Management?

MY LOCATION IS FROM INDIA

Appreciate your reply.

Thanks
Subrata

Joe Wong · 4 hours ago

Hi Subrata,

Welcome to ServiceNow or at least thinking about it. As a newish member (3 years and counting) where I transitioned from a full stack developer to a ServiceNow developer and learning the ins and outs of ServiceNow, I say that CSA is definitely a good place to start. However, it does cover a very board area of ServiceNow, but that means it gives you a good idea what it has to offer. With CSA, it is more a proof to your future employer and yourself that this is the route you want to take. Many of the more in-depth courses does require you have CSA. If you are looking into getting into the BA side of things, I think CSA will give you a very good idea what ServiceNow has to offer, and how things works within ServiceNow, so when talking to a client, you will know what is and is not possible within ServiceNow.

Hope this help.