PROFESSIONAL PROFILE
IT professional with a strong background in enterprise technology, database systems, regional project leadership and service delivery. Currently supporting ServiceNow across LATAM at Zurich Insurance, working in a multinational environment. Combines technical knowledge with a practical, process-oriented approach to platform support, standardization, operational consistency and continuous improvement. Computer Science graduate with experience working across USA & Latin American markets and with international stakeholders.
CORE COMPETENCIES
ServiceNow platform support and administration • IT Service Management (ITSM) and service processes • CMDB, CSDM, Discovery and Service Mapping • ServiceNow application development • Process standardization and continuous improvement • Incident analysis, troubleshooting and operational support • Database fundamentals: Microsoft SQL Server and Oracle • Regional coordination and stakeholder communication • Project leadership and service delivery
