Seeking ServiceNow Opportunities: Developer/Admin with Proven Expertise

[SaitejaN]

Hello ServiceNow Community,

I am a ServiceNow Developer and Administrator with over two years of hands-on experience delivering impactful solutions across the ITSM, ITBM, and HRSD modules. I am legally authorized to work in the United States and am currently based in Nashville, Tennessee.

What I'm Looking For

I want to find opportunities to leverage my ServiceNow expertise in ITSM, CMDB, Workflow Automation, or Application Development. My ideal role focuses on developing and optimizing business processes while integrating ServiceNow with external systems for seamless operations.

What I Bring to the Table

• Certifications & Skills: I hold ServiceNow Administrator and Developer certifications and have extensive experience with ITIL V3 and CSDM frameworks.
• ITSM Expertise: Successfully implemented and optimized core ITSM modules, including Incident, Problem, Change, and Knowledge Management, enhancing efficiency and SLA adherence.
• Custom Development: Built advanced custom applications, reusable scripts (Business Rules, UI Policies), and visually engaging Service Portals tailored to business needs.
• Integration & Data Management: Configured REST/SOAP API integrations, Import Sets, Transform Maps, and Integration Hub spokes to maintain robust data flow and platform performance.
• CMDB Excellence: Conducted regular CMDB health checks and ensured alignment with CSDM best practices, resulting in accurate asset tracking and system dependability.
• Outcome-Driven Problem Solving:
• Designed SLA workflows to automate escalations, ensuring timely service delivery.
• Developed actionable dashboards and Performance Analytics reports to support data-driven decision-making.
• Created and maintained ATF test suites to minimize risks during upgrades.

Highlights of My ServiceNow Work

1. Workflow Automation: Streamlined approval and fulfillment workflows across multiple departments, reducing manual intervention and increasing operational efficiency.
2. Complex Challenges Solved: Delivered cross-functional solutions that integrated ITSM, ITBM, and HRSD modules, enabling seamless workflows and system compatibility.
3. Dashboards & Analytics: Built real-time dashboards and configured Performance Analytics to monitor SLA trends, empowering stakeholders with actionable insights.
4. GRC Contributions: Configured compliance workflows and risk management policies, aligning security processes with organizational goals.

Why Choose Me?

I am passionate about creating scalable, user-centric solutions that drive measurable results. Whether configuring integrations, customizing modules, or resolving critical system challenges, I deliver high-quality results that align with organizational goals.

Looking forward to collaborating and contributing to the success of your projects!

Best regards,
Saiteja Nangunuri

teja.nangunuri27@gmail.com

LinkedIn: www.linkedin.com/in/saiteja-n-1634751b3