ServiceNow Developer | 1 Year Experience | CSM, FSM & ITSM | Open to Opportunities

[SowmiyaA5962822]

Hi Community,

I hope you are doing well.

I am a ServiceNow Developer with around 1 year of hands-on experience across CSM, FSM, and ITSM implementations. I have worked on case and contract management, dispatch and scheduling automation, and incident routing and knowledge automation, along with AI-driven automation using Now Assist, AI Search, and Virtual Agent Topics.

In my recent work, I:

• Engineered a bidirectional Outlook integration syncing dispatcher assignments to agent calendars in real time, eliminating agent double-booking
• Configured CSM case types, contract management, and record producers to standardize case intake for customer service teams
• Set up FSM mobile access, dynamic agent scheduling, and Flow Designer-based contract renewal workflows for field teams
• Automated incident classification and routing in ITSM, and used Now Assist to auto-generate knowledge articles from resolved cases
• Built an AI-enabled customer portal, integrating a chatbot and configuring AI Search for improved self-service

I am also certified in:

• Flow Designer Micro-Certification
• Virtual Agent Micro-Certification
• Integration Hub Micro-Certification
• Service Portal Micro-Certification

I am actively looking for:

• ServiceNow Developer roles
• ServiceNow CSM/FSM/ITSM Analyst roles

I am eager to contribute and grow further in the ServiceNow ecosystem.

If there are any opportunities or referrals, I would greatly appreciate your support.

Thank you in advance!