ServiceNow Newbie(ish) Looking For Job

[Lloyd6770]

Hello all!

I feel a bit silly posting here given all the other postings, but figured I'd give it a shot!

I am in the Denver Metro area, looking for a job, preferably remote.  I have decent experience in Incident/Problem management, Catalog item maintenance, as well as Workflow designer and Orchestration.  I also have some Catalog UI Builder experience.

Feel free to reach out if you're interested.  Thanks!

[Dr Atul G- LNG · Accepted solution]

Hi @Lloyd6770 

My answer might not be directly related to your question, but I hope it provides you with some useful insights.

I’m a ServiceNow trainer and happy to share my thoughts on this. ServiceNow is becoming increasingly broad and deep these days, and the best way to kickstart your journey is by earning the CSA (Certified System Administrator) certification. The CSA provides a solid understanding of the platform, its terminology, and core modules. Once you get hands-on experience with the platform through CSA, you can decide on your next path.

Employers value professionals with experience across multiple modules, so it’s important to expand your knowledge and add more products to your portfolio. Consider focusing on areas like ITSM, GRC, HRSD, CSM, or SecOps.

Currently, the training is free, which is a fantastic opportunity. However, the real challenge is gaining hands-on experience. To overcome this, the ServiceNow community is an excellent resource. Dedicate at least 1-2 hours a day engaging with the community — read questions others are asking and contribute your own responses. Over time, this will improve your skills and boost your confidence.

Additionally, mastering scripting is essential if you want to become a developer. There are many courses and exercises available on developer.servicenow.com to help you practice and enhance your scripting skills, which will strengthen your portfolio.

Start with the CSA certification and then choose your next step based on your interests — whether that’s development, becoming a Business Analyst, Change Manager, or Project Manager. A solid foundation will give you the flexibility to pursue any domain you prefer.

[Lloyd6770]

Thank you for your messages!  I will definitely look in to getting the CSA!

[Dr Atul G- LNG]

Please accept the answer and close the thread, mate. @Lloyd6770 

[Dr Atul G- LNG]

Hi @Lloyd6770 

Being a ServiceNow trainer and working closely with many individuals — including freshers, non-IT professionals, and even IT folks who are either planning to join or have recently joined the ServiceNow ecosystem — I’d like to share an honest and clear perspective.

These days, ServiceNow has become both wide and deep in scope. Simply having a CSA (Certified System Administrator) certification may not be enough to secure a role, but that doesn't mean the CSA holds no value. In fact, CSA helps your CV get shortlisted.

As I mentioned in my earlier reply, here’s what you should focus on:

• Add more products/modules to your CV

• Brush up on your core and foundational skills

• Get hands-on experience wherever possible

• Actively participate in the ServiceNow Community to gain insights and understand real-life use cases

I'm happy to help further if you need any guidance