Hi everyone, I’m a functional ServiceNow consultant with 8 years of IT experience (3 focused on ITSM/CMDB and ITIL). I lead process audits and implementations across Incident, Problem, Change and CMDB, and I’m certified CSA and CIS‑ITSM/CIS‑CSM.
I work in the European time zone and am available for freelance assignments, feel free to reach out if you need help optimizing your ServiceNow environment.
Let's connect: Oussama Laaouina | LinkedIn
