SR ServiceNow Business Analyst - Hybrid Brazil-SP

[tiagomacul]

About the job

Pleased to meet you, we are Zallpy.

We are much more than a technology company; we are a diverse, plural, and talented community. Our purpose is to lead digital transformation with excellence and agility, promoting mutual and genuine growth in ethical and long-lasting relationships. Flexibility is one of our trademarks; we operate in different team models and formats, maintaining our light, collaborative, and integrated culture, providing equitable opportunities in a space where everyone feels safe and heard.

What You Will Do

• Collaborate with stakeholders to gather and analyze business requirements related to ITSM and SPM functionalities.

• Design, configure, and implement solutions in the ServiceNow platform to meet business needs.

• Conduct testing and validation of implemented solutions to ensure accuracy and functionality.

• Assist in documenting processes, procedures, and best practices related to ITSM & SPM processes within ServiceNow.

• Participate in training sessions and knowledge transfer activities for end users and team members.

• Stay updated with industry trends and best practices in ITSM, SPM and ServiceNow to propose innovative solutions.

• Documentation: Create and maintain documentation related to ServiceNow configurations, processes, and procedures.

• Stay updated with ServiceNow releases, trends, and industry best practices to drive continuous improvement and innovation.

• Proficiency in ServiceNow platform capabilities such as Incident Management, Change Management, Problem Management, Event Management, Release Management, Service Catalog, CSDM and Reporting.
  
  

What We Are Looking For

• Advanced/fluent English for conversation.

• Bachelor’s degree in Computer Science, Information Technology or related field;

• Experience working as a business analyst or equivalent;

• Experience with a strong understanding of ITSM and SPM (Strategic Portfolio Management) modules;

• Strong understanding of IT resources and configuration management principles;

• Data analysis and reporting skills;

• Problem solving and troubleshooting capabilities;

• Technical documentation skills;

• Knowledge of network protocols, devices and infrastructure components is an asset;

• SPM (Strategic Portfolio Management) knowledge is an asset.
  
  

It Will Be a Plus If You Have

• Advanced/Fluent French for conversation;

• Project management experience and familiarity with Agile methodologies is a plus;

• Certification in ServiceNow (e.g., Certified Implementation Specialist) and familiarity with ITIL framework would be an asset;

• Certified System Administrator (CSA) in Service Now;

• ServiceNow Implementation Specialist;

• ITIL V4.
  
  

Where You Will Work

• This is a hybrid position, at our client's office in Campinas/SP.
  
  

Employment Type

• CLT;

• Cooperado;

• PJ.
  
  

Our Benefits Include

🍽 Meal/Food Allowance: We use the EVA multi-benefit card, in credit format, providing flexibility for your daily purchases.*

🏥 Unimed Health Plan: No co-payment or waiting period for the primary holder. Dependents, such as children, spouses, or stepchildren, can be included with co-payment.*

🏥 Bradesco Health Plan: No co-payment for either the primary holder or dependents.*

🦷 Uniodonto and Bradesco Dental Plans: Both with the option to add dependents, with minimal individual deductions.*

💪 TotalPass: Access to gyms and sports activities to support your physical health.

🧘 Zenklub: Take care of your mental health with two free consultations per month and affordable rates for additional sessions.

💼 Referral Program: Refer talented individuals to join Zallpy and receive bonuses ranging from R$2,500 to R$5,000!

🛡 Life Insurance: Financial security for you and your family.

👶 Childcare Assistance: Financial support for employees with children from 4 months to 6 years old who earn up to three times the industry base salary.*

🎁 Baby Zallpy: Special celebration for the arrival of new Zallpy babies!

🌍 Volunteer Communities: We encourage participation in three internal communities: Diversity, Equity & Inclusion, Sports & Movement, and Technology.

🎓 Discounts at Educational Institutions: Access benefits for undergraduate, graduate, short courses, and language studies through partnerships.

✈️ Experiences and Development: Opportunities to participate in trips, workshops, events, and team-building activities.

👥 BP Support: Receive personalized support and guidance from our Business Partners team.

Benefits valid for CLT employment contracts*

Whether in your personal or professional life, Zallpy cares about your growth and well-being! Join us on this journey! 🚀

About The Company

Somos especialistas em tecnologia

Desenvolvemos soluções digitais customizadas, com tecnologia de ponta e de alto impacto. Somos parceiros estratégicos de grandes empresas internacionais, entregando inovação e inteligência a multinacionais de diversos segmentos. A gente atua como uma extensão do cliente, com alto grau de envolvimento no negócio e na geração de resultados.

Vem ser Zallpy!

Mais do que uma empresa que gera empregos, a Zallpy é uma criadora de oportunidades, descobrindo e formando talentos para o mercado que mais cresce no mundo.

Vem fazer carreira na Zallpy.

https://www.linkedin.com/jobs/view/4192631338

https://www.snpro.jobs/browse?exp=Entry+Level&country=Brazil