Now Available - Instance Troubleshooter v3.0!

[mikehamblin]

Instance Troubleshooter v3.0 is here!

Today we launched v3.0 of the Instance Troubleshooter that offers a greater range of functionality for our customers. Found in the ServiceNow Store, this free application is designed to help customers troubleshoot and resolve issues faster – all without the need to contact support. The application can detect issues in our customer’s instance across several product categories while providing crisp and clear recommendations for each issue detected.

How it works:

The application offers a simple user interface to start the troubleshooting process across various categories. Each product category checks for a set of issues on your instance and a results summary is shown within a few minutes on the screen. Customers can take action to implement the fixes and verify for the issue resolution. If the issue still isn’t resolved, customers can create a case to ServiceNow Support.

Key features:

• A simple UI with a card layout of ServiceNow Products/Services
• Support for 19 products and services
• Scheduling of Scans
• Task creation for Scan Findings
• Granular Troubleshooting (record level)
• One-Click invocation of the troubleshooting process
• Progress bar while the diagnosis is in progress
• Findings are shown in a table with clear description and recommendations
• PA Dashboard with Daily and Weekly stats

Resources: 

Instance Troubleshooter Overview and Quick Start Guide: KB1112531
Instance Troubleshooter User Guide: KB0870978
Current list of Instance Troubleshooter checks: KB0966883
Contribute your ideas for future enhancements – go to the Idea Portal and share!