ServiceNow Software Release - Fuji
A major new release of ServiceNow is now available. The new applications and features in this release will help organizations unlock the power of service management across the enterprise. The ServiceNow approach is based on a service-oriented framework, which defines the service taxonomy, creates a consumerized service experience, orchestrates service workflows, automatically remediates issues when they arise, and measures performance and availability of services. Applying this model to an organization creates a service-oriented enterprise.
Here are the new additions and enhancements in today's ServiceNow release—called Fuji—aligned to the five pillars of the service model:
Service Taxonomy
- Demand Management Enhancements — Demand Workbench enables better visualization of demand prioritization based on configurable variables such as cost, risk and ROI.
- Service Creator Enhancements — Services built with Service Creator can be can be workflow-driven for notifications, approvals, and assignments, allowing anyone to create and publish services, while IT retains control of the service model.
- Create Service Management Applications from a Template — A new template-based approach to building service management apps for any service domain in a prescriptive, yet flexible manner. IT now has the ability, without needing any programing skills, to quickly create service management apps that include a service catalog, knowledge base, and embedded workflow.
- Configuration Management Enhancements — Service Baseline leverages the ServiceWatch model and gives the end-user better control when managing services. It provides a baseline to a service model to detect changes made to a service outside the change management process.
- Configuration Management — Business Service Management Map enhancements provide a modern user interface and improved performance.
- Discovery Enhancements — Dashboard provides a single pane-of-glass view, enabling users to visualize important data in order to make informed decisions about the IT environment.
Service Experience
- Knowledge Management Enhancements — Multiple Knowledge Bases provide the ability for each service domain to have their own knowledge base with flexible controls over who can see the information and who can contribute content to it.
- Service Catalog Enhancements — Order Status and Cart Page now give fine-grained control over the presentation of the service catalog - a simplified and safe way for administrators to personalize the order status and cart screens.
- Service Catalog Capability — Control and Visibility provides a flexible policy-based approach to controlling who has visibility of service catalog items.
- Visual Task Boards Enhancements — Enables users to alternate between a task board view and a list view with a single click. Delivers performance improvements to handle boards with larger amounts of content.
- Collaboration — Enables users to communicate in real time to share ideas, work together, and make quick decisions — all of which are captured within the tasks on which they are working.
- Live Feed Enhancements — Delivers improved look and feel and greater functionality for group interaction, such as polling within Live Feed and @mentions.
Service Delivery
- Application Model Enhancements — Enables applications to be separate entities running in their own spaces with clearly defined boundaries, able to be distributed for install between ServiceNow instances.
- Legal, Marketing, and Finance Service Management Applications —Three new applications that include a service catalog, knowledge base, and embedded workflow for each of these service domains.
- Planned Maintenance Capability — Allows for maintenance plans to be applied across product models or existing items so that maintenance tasks can be generated either on a schedule or by usage metric.
- HR Service Automation Enhancement — An integration between HR Service Automation and Workday delivers more streamlined HR service management process across the enterprise.
- Cloud Provisioning Enhancements — Amazon Web Services (AWS) enhancements ensure consistency when building services in the Amazon environment and compliance with corporate security policies. This function provides full visibility of AWS resource usage and costs, and automatically identifies resources that are underutilized so they can be consolidated or decommissioned.
- Orchestration Enhancements — Activity Designer quickly builds reusable activities for ServiceNow workflow to create integrations or enable new types of automation
- Workflow Designer Enhancements — Delivers a more intuitive user experience, inline training and social engagement to accelerate user adoption.
Service Assurance
- Project Portfolio Management — Project Workbench allows the creation of projects from scratch, or from templates, with waterfall, agile, or a hybrid methodology. Establish one place for all project communication and management.
- IT Governance, Risk and Compliance Enhancements — Manages process compliance, provides up-to-date authority documents and sources via Unified Compliance Framework (UCF). Automates evidence collection, and assigns required remediation activities.
- Test Management — is a user-acceptance testing framework that integrates with Project Portfolio Management and Software Development Life Cycle (SDLC) applications to enable project teams and business users to deliver higher quality services faster.
- Event Management Enhancements — Delivers a set of pre-built connectors to common monitoring tools to reduce the time it takes to get integrated with other monitoring infrastructure.
Service Analytics
- IT Financial Management — Explains IT spend with an accurate view of costs sourced from the general ledger and based on service consumption. This allows IT to build cost models in ServiceNow, leveraging the data already in the system and avoiding manual updates in Excel or third-party tools.
- Reporting Enhancements — Lets users create and manage enterprise-wide reports with various new visualization types.
- Performance Analytics Enhancements — New functionality lets users drill down more quickly, rapidly identify trends, gain confidence in the stability of an indicator and create dashboards with greater layout control and new charts.
To see all this new functionality in action, please visit the DemoNow site at http://demo.service-now.com
