A new ServiceNow release — Geneva - is now available. The new applications and features in this release will change the way work gets done in the enterprise.
To get the complete scope of what's new, check out these great new benefits.
A More Engaging Experience
- UI 16: Delivers a modern look that provides enhanced application navigation, improved customization, new themes, and updated icons.
- Connect: Reduces task resolution time as requestors and fulfillers work together in real time. They can share ideas, collaborate on documents, know who's online and who's updating records, and chat instantly — all within the ServiceNow platform.
- Native Apple iOS Mobile Application:Allows users to perform common tasks in ServiceNow and work on the go.
- Apple Watch Application: Brings information to users instantly so they can easily respond to and track progress on priority tasks. Users can receive notifications, approve or deny actions, check status updates, and collaborate in real time.
- Visual Task Board: Includes checklists within cards, email notifications sent to task assignees, and automated notifications for breached SLAs.
- Reporting: Enables users to create and publish reports with new types of visualizations (heat maps, bubble charts, single score widgets and multi-level pivot tables), conditionally format reports and create unlimited levels of chart drilldowns.
- Performance Analytics: New widgets allow users to explore key leading and lagging indicators from a single dashboard. Interactive dashboards let users customize data views without having to modify the underlying reports, group and stack data on-the-fly and present data from multiple tables in the same chart. Context-sensitive analytics embedded in forms enables users to view trend data while working in service records. And the Service 360 capability enables IT executives to systematically measure and manage from a single, interactive dashboard all the business services their organization delivers.
- Knowledge Management: Social Q&A enables anyone in the company to post questions and answers. This crowdsourcing drives Q&A towards self-service and can deflect up to 15% of tickets.
Simplified Developer Environment
- ServiceNow Studio Integrated Development Environment (IDE): New cloud IDE enables developers to rapidly create, package, publish, and manage cloud-native, web-standards-based business applications on the ServiceNow Platform.
- Improved Scripting Environment: Studio IDE provides intelligent auto-completion of APIs and table field names coupled with real-time industry-standard JavaScript "linting" and validation to reduce bugs and increase developer productivity.
Extend Service Management Further Across the Enterprise
- Customer Service Management Application: Enables business-to-business customer service teams to provide transparent and consistent delivery for account, contact, contract, and entitlement service support. The application includes a new self-service portal specific to external customer support.
- Security Operations: New Security Incident Response and Vulnerability Response applications connect security data from leading vendors to advanced workflow and systems management applications in ServiceNow to enable security operation teams to rapidly resolve cyber security issues and confidently answer the question, "Are we secure?"
- HR Service Management: Supports an HR organization's goal of engaging and empowering their employees and freeing HR to focus on strategic activities. New capabilities include a skills workbench that enables HR to easily set-up case assignments, bi-directional Workday integration, pre-built workflows to save time, a standardized HR self-service portal, and enhanced dashboards and analytics.
- Facilities Service Management: Move management feature and visual workbench for floor plans provide the ability to model and manage space more effectively.
Operate IT as a Business
- Risk Management Application: Allows risk managers to quickly and easily identify at-risk assets, perform assessments, and assign risks to the appropriate owners. This application is part of the ServiceNow Governance, Risk, and Compliance capabilities.
- Financial Management:Includes support for multiple cost models, allowing IT financial analysts to perform what-if scenarios and budget for headcount, hardware, software, contracts, and vendors.
- Project Portfolio Management: A new planning console is able to separate data between teams in the enterprise and a new resource workbench simplifies project planning, reducing the time-consuming effort of resource planning.
- Edge Encryption: On-premise proxy encryption software that enables customers to control and manage the encryption keys.
- Security and Authentication: Includes SAML user provisioning, SAML certificate management, multi-factor authentication, and ACL configuration watcher.
The World's First Service-Aware CMDB You Can Trust
- Service Mapping and Discovery: Integrates Service Mapping, which is now native on the ServiceNow platform, with infrastructure discovery to create unified collection architecture for comprehensive enterprise discovery on the ServiceNow Platform.
- CMDB: An enriched service model enables Service Mapping, now native to the ServiceNow Platform, and Discovery to populate service maps into the Configuration Management Database (CMDB) to create a single system of record for service topology—making ServiceNow applications service aware. Configuration items (CIs) and service history timeline provide a visualization of data in the CMDB to easily see planned and unplanned changes to CIs over time.
- Change Management: Streamlines changes with change cloning, bulk CI additions, and a prescriptive state model.
- Cloud Management: Adds support for Microsoft Azure resources and stacks, and additional support for VMware.
- Event Management: Delivers support for new monitoring sources and provides the ability to connect an alert to any task in ServiceNow for faster resolution times.
- Orchestration: Client software distribution enables users to request client software from a service catalog, improving IT efficiency. Orchestration ROI, built on ServiceNow Cost Management, tracks the ROI of every automation run, estimating cost savings and projecting savings based on incident volume and duration.
To see all this new functionality in action,
please visit the DemoNow Site
Looking for details about ServiceNow Express Software Upgrade? Click here to read the Express - Geneva Fact Sheet.
