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NorCal ServiceNow User Group Santa Clara - August 23, 2016

Published on by moniqueh

Hello Santa Clara User Group!

We are very excited to announce the next Santa Clara User Group meeting, taking place at ServiceNow Headquarters on Tuesday, August 23!

Please join ServiceNow specialists and expert users to discuss the latest ServiceNow news and updates, along with best practice discussions and opportunities for networking with your fellow IT professionals.

A special thank you in advance to our sponsor KPMG!

EVENT DETAILS

Date: Tuesday, August 23, 2016

Time: 12:00 pm — 4:00 pm, Happy Hour Networking to Follow

Location: ServiceNow HQ

2225 Lawson Lane

Santa Clara, CA 95054

Room: All Hands Room

Parking: Reserved parking spots will be available outside of 2225 Lawson Lane/Bldg A (please see map attached)

*PLEASE NOTE: Due to space limitations, non-sponsoring ServiceNow partners will be permitted to one (1) per company at this SNUG. Thank you for your understanding.

AGENDA

12:00 pm — 12:30 pm Registration/Lunch/Networking

12:30 pm — 12:35 pm Welcome Remarks

12:35 pm — 1:15 pm Helsinki Deep Dive / Istanbul Sneak Peek (Kevin Murray) - Kevin will take you through the highlights of the Helsinki release for IT products — including ITSM, ITOM, and ITBM — and also give you a sneak preview of some cool candy coming in the Istanbul release.

1:15 pm — 1:55 pm Sponsor/Customer Case Study: KPMG & eBay (Smarak Bhuyan) - Together with KPMG, hear how eBay is implementing a best in class asset life cycle management process enabled by the ServiceNow platform to have better insights into the financial, contractual, and compliance aspects of hardware and software assets.

1:55 pm — 2:10 pm Break

2:10 pm — 3:10 pm Breakout Session - This is your opportunity to break out into smaller, interactive groups and discuss the following topics amongst your peers. You'll be able to listen in on & share similar challenges and/or triumphs that your organization has faced during your ServiceNow journey. We'll also be highlighting some key stories at the end of the session. Listen in & share!

Topic #1: Managing Organizational Change

Topic #2: Customer Value Sharing

3:10 pm — 3:55 pm ServiceNow as a Development Platform (Chuck Tomasi) - Chuck will discuss how you can leverage ServiceNow to create custom applications and gain value from a single source of record. Discover how ServiceNow is a robust application development platform and drive rapid time to value for your custom applications.

3:55 pm — 4:00 pm Closing Remarks

4:00 pm Happy Hour Networking

We will also have a San Francisco SNUG on September 13. To register for the SF SNUG, click here!