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Silicon Valley/Bay Area SNUG

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The difference between an EM in ServiceNow

A project manager may track timelines. But an Engagement Manager in ServiceNow understands platform culture, speaks both business and technical language, aligns expectations, and ensures value in every sprint. Being an EM is more than deadline contro...

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Before the interface comes the process

It's common to want to jump straight into designing the catalog, but the role of a business consultant is to understand the process before the interface. A good BPC questions, translates, and simplifies before automating. Are you asking the right que...

  • Question

LGBTQIAPN+ Community at ServiceNow

I mentor LGBTQIAPN+ folks looking to enter tech, and ServiceNow has been a powerful gateway. I’ve helped several people find their place as analysts, consultants, and managers. Diversity transforms teams and outcomes. How are you promoting representa...

  • Question

BPC, EM and PO roles: what nobody tells you

Do you know the difference between a Business Process Consultant, an Engagement Manager, and a Product Owner in ServiceNow projects? Everyone sounds the same, but their impact is totally different. The BPC dives into business processes, the EM ensure...

  • Question

SNUGs at Knowledge 2025!

Hello SNUG Members!   I hope to see you at Knowledge 2025- our largest event of the year!   Join us May 6-8 at The Venetian Las Vegas for three days of unforgettable insights, training, and networking! There will be over 800 content-packed breakouts ...

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Register today to attend the 2024 virtual Holiday SNUG event!

Hello SNUG Members!    You are invited to attend the upcoming 4th annual virtual Holiday SNUG event on December 4th!    Join me and Chuck Tomasi (back from retirement) to hear from amazing customer presenters and experience special artist performance...

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Important Events Update

Hello SNUG Members!   I wanted to provide an update on the SNUG event for this year. Unfortunately, we need to postpone as we were unable to find a customer host. We are hoping to have the Silicon Valley/Bay Area SNUG event in Q2 or Q3 of 2025 and wi...

  • Event
Group Information
Silicon Valley/Bay Area SNUG

Silicon Valley/Bay Area SNUG

Members of the Silicon Valley/Bay Area SNUG can accelerate value realization and customer success through ongoing engagement, education, and experience sharing. The customer SNUG Leaders are Shannon Tanner and Richard Stehn.
2527 members
Open group
Created 09-02-2022
Members (2,527)
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