Hello SNUG Members!   Register today for our in-person San Francisco & Bay Area SNUG and Pre-SNUG workshop on Wednesday, June 10th.    SNUG meetings are one of the best ways to learn from and collaborate with other ServiceNow customers.  Whether you are new to ServiceNow or a long-time customer, SNUG meetings will help you on your journey. This event is not just for ServiceNow developers, this is for anyone and everyone who uses the ServiceNow platform or solutions at your current place of work.     Register to attend the upcoming ServiceNow SNUG meeting in Santa Clara where you will: Get valuable tips and learn best practices Hear important updates from ServiceNow Network and collaborate with your peers In addition to the SNUG, we invite you to join us for an OPTIONAL Pre-SNUG Workshop. We recommend a computer + secondary device to follow along.    Event Details: Date: Wednesday, June 10th, 2026 Time: Optional workshop at 10:00am | SNUG 12:00pm – 4:00pm Location: ServiceNow Santa Clara HQ - 2225 Lawson Ln Santa Clara, CA 95054   AGENDA:   10:00 AM – 12:00 PM  |  OPTIONAL PRE-SNUG WORKSHOP: How to Use Process Mining to Identify Process Improvement Opportunities  – Damian Pascale, Senior Principal Product Manager, Process Mining 12:00 PM – 12:30 PM  |  Lunch & Check-In 12:30 PM – 12:45 PM  |  Welcome & New SNUG Leader Intro  –  Paul Porter and Maria Pettit, Kaiser Permanente 12:45 PM – 1:30 PM  |  ServiceNow Release Update: Australia 1:30 PM – 2:00 PM  |  Customer Speaker 2:00 PM – 2:10 PM  |  Break 2:10 PM – 2:30 PM  |  Sponsor Session  –  RapDev 2:30 PM – 3:00 PM  |  NowAssist Presentation or Customer Presentation TBC 3:00 PM – 4:00 PM  |  Happy Hour & Birds of a Feather  –  Topics: Agentic AI, AI Control Tower, Process Mining   Workshop Overview:  How to use Process Mining to identify process improvement opportunities: In this lab, you'll get hands-on with the use a few common use cases   Automation opportunities — Surface repetitive work that are prime candidates for automation or AI agent orchestration. Multi-hop and reassignment patterns — See how many times work bounces between teams or individuals, quantify the impact of each reassignment, and pinpoint the root causes driving unnecessary handoffs. On Hold analysis— Identify where work is stalling, how long it sits idle, and the downstream impact on SLAs,and throughput.     REGISTER NOW   Get ready to leave energized to make work, work better! We look forward to seeing you there!   **To ensure selected partner sponsors receive the most value from their SNUG event investment, we ask that non-sponsoring partners not attend events. At any time before or during an event, a non-sponsoring partner may be asked by a member of the SNUG steering committee to not attend or leave a SNUG meeting. Our guidelines are intended to ensure partner sponsors and customers get the most value from participating in SNUGs.   ... View more

Hello SNUG members!   We still have room for you to join us!   Preview the Knowledge 2026 main stage keynotes — and tell us what you really think. Your feedback will directly shape what hits the stage in Las Vegas on May 5th.   This isn't a briefing. It's a conversation. You'll see our biggest announcements and latest messaging before anyone else, then sit down with our team over dinner to share your honest take. No prep needed. Just show up to this in-person event at ServiceNow headquarters in Santa Clara.    When: Monday, April 27 · 4:00–7:00 PM PT Where: ServiceNow HQ, Santa Clara   Sign up by April 22nd → K26 Keynote Focus Group – Fill out form Space is limited to 15 people.   I hope to see you at Knowledge this year!   Tracy O'Brien ... View more

Hello SNUG members!   Help shape the Knowledge 2026 keynotes!   We're inviting you to preview the Knowledge 2026 main stage keynotes — and tell us what you really think. Your feedback will directly shape what hits the stage in Las Vegas on May 5th.   This isn't a briefing. It's a conversation. You'll see our biggest announcements and latest messaging before anyone else, then sit down with our team over dinner to share your honest take. No prep needed. Just show up to this in-person event at ServiceNow headquarters in Santa Clara.    When: Monday, April 27 · 4:00–7:00 PM PT Where: ServiceNow HQ, Santa Clara   Sign up by April 22nd → K26 Keynote Focus Group – Fill out form Space is limited to 15 people.   I hope to see you at Knowledge this year!   Tracy O'Brien ... View more

Hello SNUG Members!   We hope you'll join us at Knowledge 2026, taking place May 5–7 in Las Vegas — and it's shaping up to be the biggest Knowledge yet! This year's event features exciting new innovations including AI Agents, Agent Studio, the AI Control Tower, and RaptorDB.   With over 1,000 breakout sessions and content tracks, plus technical training, CreatorCon, and much more, there's something for everyone. [Take a look!]   Not registered yet? There's still time — but don't wait too long. The room block deadline for attendees closes on April 6th.   Event Highlights Certification Exam Waiver & Discount — Attend Knowledge and take any of the 18 mainline ServiceNow certification exams without needing to complete prerequisite training first. Registered attendees also receive a 75% discount on exam fees. Two brand-new certifications will be offered on-site for the first time: Certified Implementation Specialist – Data Foundations (CMDB & CSDM). ServiceNow University Day — A dedicated full day of deep technical learning is included as part of the Knowledge experience. Come Find Us! Be sure to visit the Knowledge Playground in the Expo — a dedicated space for all community members, bringing together CreatorCon, SNU, and SNUGs in one place. We'd love to see you there!   Have questions? You can find help at the Events Help Center.   I hope to see you in Las Vegas this May!   Tracy O'Brien ... View more