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Silicon Valley/Bay Area SNUG

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Group Activity

Any upcoming summer interns ? would like to connect.

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keerthialuvala
By Kilo ContributorSilicon Valley/Bay Area SNUG Monday
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2025 Holiday SNUG recording available!

Hello SNUG Members!   We had over 1,400 people from all over the world join us for the 2025 Holiday SNUG event this year.   A HUGE thanks to our presenters from Bristol Myers Sqibb, UNC Health, and KeyBank as well as our superstar ServiceNow Solution Consultant Travis Rogers and my AMAZING cohost developer advocate Lauren McManamon!   You can find the recording of the event as well as the customer presentations HERE.     I hope you are able to attend Knowledge 2026 – early registration is open!   Wishing all of you a healthy, happy holiday season!   Tracy O’Brien ... View more
tracyo_brien
By AdministratorAdministratorSilicon Valley/Bay Area SNUG‎12-21-202511:53 AM
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Reminder: Register for the virtual Holiday SNUG today!

Hello SNUG Members!    It's not too late to register for the upcoming 5th annual virtual Holiday SNUG event on Tuesday, December 16 th !    We will have a NEW Platform AI workshop to start, customer presentations, and a fun, entertaining magic/mentalist act to finish.    REGISTER TODAY  *You must register in advance to receive Zoom login information. ** If you don't receive your login information, please check your spam/junk email folder(s).    Registered attendees will be provided a link to attend prior to the event with Zoom login credentials. You might be asked to login and/or register for Zoom to enter the virtual meeting.    REGISTER TODAY   * The virtual event will be delivered via Zoom Webinar. Use these links to access information about Zoom Webinar Language and Accessibility features.    Tracy O'Brien SNUG Program Manager ... View more
tracyo_brien
By AdministratorAdministratorSilicon Valley/Bay Area SNUG‎12-11-202503:26 PM
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Register today for the 5th annual Holiday SNUG virtual event!

Hello SNUG Members!    You are invited to attend the upcoming 5th annual virtual Holiday SNUG event on Tuesday, December 16 th !    Join me and developer evangelist extraordinaire Lauren McManamon hear from amazing customer presenters and be entertained by an AMAZING mentalist -magician you don’t want to miss! Share your reactions and chat with ServiceNow customers, developers, and partners from across the globe.   Forward the registration to friends and collogues- ALL ARE WELCOME. This is the biggest SNUG of the year- you won’t want to miss it.   REGISTER TODAY  *You must register in advance to receive Zoom login information   Agenda 8:00 am - 9:30 am PT Platform AI Workshop   9:00 am - 9:15 am PT Break   9:15 am - 10:00 am PT Welcome – Tracy O’Brien and Lauren McManamon   10:00 am - 10:30 am PT Now Assist Virtual Agent Adoption & Integrations Ken Bristol, Bristol Meyers Squibb   10:30 am - 11:00 am PT How herding cats helped consolidation efforts at AFRL Tauf Chowdhury, AFRL (Airforce Research Laboratory)   11:00 am - 11:30 am PT Identity and Access Management into ServiceNow Christopher Smith, UNC Health   11:30 am PT - 12:00pm PT KeyBank’s journey with ServiceNow and custom app development with App Engine Adam Stockton, Robert Parry, Seth Nauman-Shamatta, KeyBank   12:00 pm PT - 12:30pm PT Mentalist and Magician Performance Gary Ferrar    12:30 pm PT Closing Remarks     Registered attendees will be provided a link to attend prior to the event with Zoom login credentials. You might be asked to login and/or register for Zoom to enter the virtual meeting.        REGISTER TODAY   * The virtual event will be delivered via Zoom Webinar. Use these links to access information about Zoom Webinar Language and Accessibility features.    Tracy O'Brien SNUG Program ... View more
tracyo_brien
By AdministratorAdministratorSilicon Valley/Bay Area SNUG‎11-25-202510:42 AM
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Call for Knowledge 2026 Content – Deadline October 24, 2025

Hello SNUG Members!   Share your stories and expertise alongside other AI experts, innovators, and creators at the 2026 Knowledge event!   We have streamlined the submission process to align the deadlines and milestones for both Knowledge and CreatorCon. Key Dates: Submission deadline: Oct. 24, 2025 Speaker notifications: Mid-November 2025 & Early-January Event dates: May 5-7, 2026, Las Vegas, Nevada Knowledge 2026: Ideal submissions include fresh perspectives, proven success stories, and breakthrough ideas that help our community achieve more with ServiceNow. Special attention will be given to AI, AI Agent and CRM customer stories.   Whether you’re a customer, partner, developer, or thought leader, we want to hear from you. Topics may include (but aren’t limited to): Customer success stories that showcase how you drive measurable results Innovation in action—pushing the boundaries of what’s possible on the ServiceNow AI Platform Best practices for digital transformation, workflow automation, and AI Technical deep dives and developer-led sessions Industry-specific solutions for public sector, financial services, healthcare, manufacturing, and more CreatorCon 2026: CreatorCon is designed for hands-on practitioners who actively build, optimize, and innovate on the ServiceNow platform. Our primary focus is on developers, admins, and architects. SUBMIT YOUR IDEA TODAY ... View more
tracyo_brien
By AdministratorAdministratorSilicon Valley/Bay Area SNUG‎10-06-202512:58 PM
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2025 Holiday SNUG recording available!

Hello SNUG Members!   We had over 1,400 people from all over the world join us for the 2025 Holiday SNUG event this year.   A HUGE thanks to our presenters from Bristol Myers Sqibb, UNC Health, and KeyBank as well as our superstar ServiceNow Solution...

  • Article

Register today for the 5th annual Holiday SNUG virtual event!

Hello SNUG Members!    You are invited to attend the upcoming 5th annual virtual Holiday SNUG event on Tuesday, December 16th!    Join me and developer evangelist extraordinaire Lauren McManamon hear from amazing customer presenters and be entertaine...

  • Event
  • Virtual

Technology Industry Special Interest Group & Optional Workshop at NVIDIA HQ

ServiceNow & NVIDIA are hosting Special Interest Group (SIG) for Technology leaders in the Bay Area to bring together customers and users to share best practices, use cases, ideas, and applications that can help digitally transform your environment. ...

  • Event
  • In Person
  • workshop

The difference between an EM in ServiceNow

A project manager may track timelines. But an Engagement Manager in ServiceNow understands platform culture, speaks both business and technical language, aligns expectations, and ensures value in every sprint. Being an EM is more than deadline contro...

  • Question

Before the interface comes the process

It's common to want to jump straight into designing the catalog, but the role of a business consultant is to understand the process before the interface. A good BPC questions, translates, and simplifies before automating. Are you asking the right que...

  • Question

LGBTQIAPN+ Community at ServiceNow

I mentor LGBTQIAPN+ folks looking to enter tech, and ServiceNow has been a powerful gateway. I’ve helped several people find their place as analysts, consultants, and managers. Diversity transforms teams and outcomes. How are you promoting representa...

  • Question

BPC, EM and PO roles: what nobody tells you

Do you know the difference between a Business Process Consultant, an Engagement Manager, and a Product Owner in ServiceNow projects? Everyone sounds the same, but their impact is totally different. The BPC dives into business processes, the EM ensure...

  • Question

SNUGs at Knowledge 2025!

Hello SNUG Members!   I hope to see you at Knowledge 2025- our largest event of the year!   Join us May 6-8 at The Venetian Las Vegas for three days of unforgettable insights, training, and networking! There will be over 800 content-packed breakouts ...

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Group Information
Silicon Valley/Bay Area SNUG

Silicon Valley/Bay Area SNUG

Members of the Silicon Valley/Bay Area SNUG can accelerate value realization and customer success through ongoing engagement, education, and experience sharing. The customer SNUG Leaders are Shannon Tanner and Richard Stehn.
2570 members
Open group
Created 09-02-2022
Members (2,570)
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