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Published on by
jackie_magtibay
Hello Northern California User Group!
We are very excited to announce the next NorCal User Group meeting, taking place at ServiceNow HQ in Santa Clara on Tuesday, December 13! Come join us for some holiday KNOWLEDGE and CHEER!
Please join ServiceNow specialists and expert users to discuss the latest ServiceNow news and updates, along with best practice discussions and opportunities for networking with your fellow IT professionals.
EVENT DETAILS
Date: Tuesday, December 13, 2016
Time: 12:00pm — 3:45pm, networking & holiday cheer to follow!
Location: ServiceNow HQ
2225 Lawson Lane
Santa Clara, CA 95054
Room: All Hands Room 2 & 3
Parking: Reserved parking spots will be available outside of 2225 Lawson Lane/Bldg A (please see map attached)
AGENDA (subject to change)
12:00pm - 12:30pm: Registration / Lunch / Networking
12:30pm - 12:35pm: Welcome Remarks
12:35pm - 1:20pm: Istanbul 'Top 10'
Get an in-depth look and see live demonstrations for 10 of the newest features, now available in ServiceNow's latest release — Istanbul.
1:20pm - 1:50pm: Sponsor Presentation | RightAnswers: Knowledge-Centered Support for Enterprise Transformation
Are you taking a strategic approach to Knowledge Management? Hear how Paychex and First American are revolutionizing their self-service customer experience and agent adoption through the implementation of RightAnswers coupled with ServiceNow. Learn how Paychex automated industry best practices for Knowledge Centered Support (KCS), transforming the organization into a Knowledge-first culture, and the breakthrough service impacts heard across IT, Customer Support and HR.
1:50pm - 2:05pm: Networking Break
2:05pm - 2:35pm: Global Crisis Management
Global Crisis Management (GCM) is a custom solution built on the ServiceNow platform. This solution is an example of the 'Art of Possible' demonstrating how the platform, existing ServiceNow applications, and some custom work can be woven together to deliver an total outcome for our customers. Specifically, the GCM app is designed to enable organizations to respond to and recover from any number of events or emergencies that may threaten their business, their assets and buildings, and most importantly their personnel.
2:35pm - 3:05pm: Security Incident Response + ITOM
Join ServiceNow's Advisory Solution Consultant, Alex Yupanqui, where he will discuss and demonstrate how connecting IT and Security teams with ServiceNow will help you respond to incidents more quickly to bring protection, detection and response together for a more efficient way to mitigate risk.
3:05pm - 3:20pm: Open Mic Session
Come prepared with your questions during this interactive Q&A session. Submit your questions in advance here. You are also welcome to bring up any questions/comments you have from the SNUG presentations. Best practice sharing welcome as well!
3:20pm - 3:30pm: Surveys and Raffles
3:30pm - 3:35pm: Closing Remarks
3:35pm: Happy Hour Networking - come & try our "Jingle Juice" specialty cocktail!
A special thank you in advance to our sponsor RightAnswers!
*PLEASE NOTE: Due to space limitations, non-sponsoring ServiceNow partners will be permitted to one (1) per company at this SNUG. Thank you for your understanding.
RSVP NOW!
Event has ended
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Start:
Tue, Dec 13, 2016 08:00 PM PST
End:
Tue, Dec 13, 2016 11:45 PM PST
ServiceNow HQ | Bldg A | All Hands Room 2 & 3, 2225 Lawson Lane, Santa Clara, CA 95054, US