I added 'Java' category to knowledge category to a subtopic, the article with 'Java' category appeared in connected content. While I modify the knowledge article category from 'Java' to some other, still the article is mapped to that topic where I h...
Hello community,When I click on "View Article" in a knowledge article, I encounter the question "Helpful? yes/no." Alongside this question, there's an option to leave comments. I was wondering if it's possible to make comments mandatory depending on ...
Hello,we encountered a simple requirement from a customer that seems very difficult to do in SN Test Management 2.0.The requirement is to be able to have templates for Test steps, or Re-use Test or Test sets for incoming Stories, that change specific...
I'm using the OOB Request tab on 'My Active Items' widget to show the request count and on click of that redirection to my requests page.A per OOB My requests page is showing the REQ, HR and INC counts, but as per the client requirement ,REQ's are re...
I would need help with the list of Employee Center pro portal - Lessons Learnt from previously implemented experience. Would be glad to understand it better with a good list of items.
Hi everyone, I'm trying to update the background color of a menu when the user hovers it as shown in the image below. The hover is currently gray (#f2f2f2) and I want it to be white (#ffffff). I also noticed that the hover background color seem to ch...
We have a custom HR Portal built on EC, as part of our reimplementation effort, we have developed another EC portal (Quite a bit of custom stuff). Can we keep both active, So 90% must access the old HR Portal and only 10% from a specific group will g...
Hi Team, In portal we have one widget and it is for record producer (create an incident) . once user click on it we will see a form, inside that we have some variables, based on one variable single line text we are showing some KB articles. If user h...
Hi, We have just finished with the PRODUCTION upgrade to "Utah" "Popular topics" widget in Employee center does not appear somehow, it was seen in DEV and QA Environments.Not sure why it is not appearing in PROD right now. Help? Thanks,Vaishnavi
Hello Community, We are implementing the EC Pro portal with customizations as per client needs.As we have the Details and Activity tab like below on the RITM's and HR Approval per OOB in My Tasks.Is there is a way we can get those for Change and Know...
HI Team, Requirement is to set max capacity of live agents to 4, for example if there are 3 agents each of them accept 4 chats i.e they are supporting 12 users and if 13th user tried for live agent he should be displayed a message that all agents are...
We have a Content Item on the HR Catalog. When you click the catalog item from the AI search bar, it says no record found. When you click it from the catalog itself, the record is found. What could be causing this?
Hey, I got some issues as in regards to a client I am working for. On the self service portal,we are experiencing that for some none-itil licensed users the catalog items they are opening in the portal can take up to several seconds to open (15 - 20 ...
