I have created a catalog item for a specific group of users to create incidents for a business line. Not all of these users have ITIL rights. On the catalog item there is a question with a drop down that references the cmdb_ci_service table. ITIL use...
We recently moved to using Employee Center. Previously, I was able to hide catalog items in the Service Portal search by giving the item no category. For example, I have items in an order guide and only want them to ordered by using the order guide. ...
Mega Menu navigation showing 404(Sorry, the page you requested was not found error) for Service Catalog.We have configured the employee center as our new portal and waiting for deployment until some issues are fixed.As part of the employee center, we...
Hello,Long story short our business is asking for certain tickets(tasks) to be searchable in ECP Search. We have accomplished this by creating an AI Search index for the Task table and setting the "Declarative Action" to be "navigation_sc_order_guide...
I would like to implement Angular Bootstrap Calendar in ESC.Do you know how this widgets refers to servicenow's businness carender?I am afraid this is a rudimentary question, but I would appreciate your wisdom.
I cloned the My Requests V2 widget but I noticed the widget style is now different than the original My Requests Widget. When I inspect the page to compare the original widget vs the cloned one I notice there are unique styles applied to the origina...
How add "knowledge result" to a record producer based on the text type in a variable as in below? I have seen this in another customer but could not work it out yet to do in my instance.
I want to clone the entire portals. Does anyone have a good method?
Hi all I have configured a widget, where I need to use relative URL means instance name should come dynamically.If you can see Get in touch with your local UHD is the hyperlink, but in backend I have given hardcoded url but I want to give it dynamica...
I want to add a menu in the position of this it dropdown box. What should I do?Thanks
Hello, I was wondering where I can find the definitions/how one would create these custom HTML tags. I was looking at the Employee Center widget HR Checklist and there seems to be a few there, those being "hr-skip-task" and "hr-show-updating". I have...
Hi,I would like to hide the topics on the 3rd level of the Employee Center mega menu.For example, in the attached image, I want to display up to Hardware, Software, Network which are child topics of IT but not Computers and any other below Computers....
Hello All, I am using EC Theme in my custom portal. And I have created few Parent and Child Taxonomy topics. As of now it is showing like below image. But I have a requirement to show Parent topics as a single column and on-click of parent topic th...
I'm looking at improving our self-service for incident, and am in the middle of setting up a new Record Producer (screenshot included) catalog item for Incident, which will be used in our Employee Service Center. I am wanting users to be able to easi...
Child topics Added to the OOB Taxonomy are not reflecting in the Mega Menu in Employee Center. Even after adding the child topics and connected contents only the items which got as demo are displaying.