Hi All, I NEED HELP !! I am stuck at a point where I am configuring AI search for my portal to show tickets (Incidents, RITM etc) under a new navigation tab on search results page.I have set up everything and incidents are coming up fine under that t...
Need to change the name ( highlighted in blue) and need to make the layout in single line ( highlighted in yellow) on ESC portal
Hi,Under compliance workspace,In the entities, for the "Risk" tab, there is a list with "Directly Related Risks".As a standard end-user, it it not possible to add/remove column's for this new view which impairs productivity. The end user can add and ...
Priority also should be displayed after urgency after submitting incident in ESC portalCan anyone please let me know how can we do this
Hi Everyone, We have a requirement to build separate HR portal using employee center pro. IT team is using employee center and they don't want unified portal. We’ve built custom portal for HR; however, we’re encountering challenges in ensuring that e...
We are not planning to use the native ServiceNow Virtual Agent and will instead be leveraging an alternative solution. As a result, we are exploring opportunities to design a more intuitive and efficient intake experience within the Employee Center.O...
Hello All, I want to have a tooltip on esc portal when i hover on taxonomies and widgets. Can someone help me how to achive this
Hi Team,I am working on implementing a country-based filtering system in the Employee Center portal in ServiceNow. The requirement is that users should, by default, see knowledge articles relevant to their country, but also have the option to view co...
Hi All, I have created few styled content records in content library (sn_cd_content_base) ne DEV and now I need migrate it to STG. When I move the XMLs of these records to other instances, publish plan is not moved and so changes wont reflect in the ...
Hello,Do you have any other ways to check for the cause of the slowness in your instance?Currently one of the user reported that when they are trying to access the my approval in the portal, they experience slowness in the instance.When I tried to ch...
Hi, I'm trying to set up mobil push notifications for new published news articles. It works so far but the push notification doesn't get the right deep link to the news content view in the Now Mobile App. Does somebody know which screen (sys_id) I h...
In Zurich, we have enabled the AI search for esc portal for 1 of our customers.The search application and search profile used is OOTB esc related.The search sources is mapped. The navigation tabs are present OOTB at the configuration level.The table...
Hi Team,I am working on implementing a country-based filtering system in the Employee Center portal in ServiceNow. The requirement is that users should, by default, see knowledge articles relevant to their country, but also have the option to view co...
Hi Team,I am working on implementing a country-based filtering system in the Employee Center portal in ServiceNow. The requirement is that users should, by default, see knowledge articles relevant to their country, but also have the option to view co...
Hello community, I am experiencing a strange behavior in the links of the "Faceted Search" widget and want to ask if someone knows a solution.When I search for a Catalog Item (for example "Create Service Offering") in the OOTB Portal /esc then I can ...
