Hi All, I have issue with the articles that are created with Custom templates the Article description is not showing in search results and in article tile for other template articles the description is showing as expected.Where is the description fie...
The Save as Bundle feature can be a super helpful feature for users that spend a lot of time ordering the same items over and over. Think about admin users that have order the same laptop or access for new employees. If you are not familiar with thi...
Hi Team, I have requirement where i need to enable quick messages for the feedback task, can anyone have idea how to enable quick messages. Please let me know thanks in advance.Regards,Dev
Hi all,I have an AI Search configuration for KB_knowledge, and the workflow is published.Several articles have user criteria based on the user’s role.In the AI Search results, all articles are displayed, but when a user clicks Read more, they receive...
I'm trying to understand how the HRM Case Info widget determines what info is displayed to certain users.Specifically, when a person tries to view a HR Case ticket (that they request for themselves) through the "My Requests" page they usually get thi...
So lets set the scene. You already have a Flow handling an CSM/HR case (creating tasks, moving things along, etc).You want a Playbook just for visibility — so employees can see progress in Employee Center.The Playbook is not controlling the work — ...
Hello everyone,I am currently working on customizing the Mega Menu within the Employee Center (ESC) and I've run into a bit of a challenge regarding external links. Use CaseI want to add several external URLs under a specific Child Topic. For exampl...
Hi All, I have configured the search source for Quick Links, and the results are being fetched correctly. However, I am facing an issue where duplicate results appear for the same item when performing a search using the Quick Link.One result works as...
Can anyone tell me which Widgets (and with what options) these two Widgets are? Namely, how to get them to show up as tiles?
Hi,When users are trying to click on Take Questionnaire widget (Emergency Self Report) after submitting their Covid-19 status. The widget page returns a blank page. Strangely this widget only works in DEV. We have compared all our widget configuratio...
By default, ServiceNow does not render PDF files inside Service Portal widgets.Instead, when accessing an attachment, the platform forces the file to download.Why this happensThis behavior is controlled by the system property:glide.ui.attachment.for...
We are configuring AI search in our employee center and are wandering if there is any way to change the appearance of the genius result box? We would like to make it a bit smaller? is this possible?If yes, how?
Hi There, I would like to , Add the custom field , Customer account number (u_customer_account_number) , How can I add that? after account field in below porta.
Sources box(right side ) , Please provide the steps on how to configure it to show that box.
Hi All, I have issue with email script for KB article expiry notification where emails are getting triggered to KB article author and CC (copied)the KB managers and KB owner but they are of different knowledge base. I need to have email triggered to ...