Hello everyone,We are looking to implement the Out-of-the-Box (OOB) 'Provide Feedback' functionality on our custom portal. This feature is currently active on the Employee Service Center (ESC) portal, and we would like to enable the same capability f...
Hi Community,I am facing an issue in *Employee Center* where some widgets are failing to load due to a scope access error.### *Error Message*ScopeAccessNotGrantedException:Read operation on table sn_hr_core_case / sn_hr_core_profile was denied.The ap...
Hi Everyone,I’m currently working in an environment where the “Save as Draft” button is not available in Employee Center when submitting a request through a Record Producer.The same functionality is working as expected in my PDI. Upon comparison, I n...
Quick Links were previously displayed under Browse All [image 1]; following the Zurich upgrade, they are now displayed on the Mega Menu too [ its at two places ] . I was unable to figure out how to hide ONLY from the Mena menu. ( image 2) Thank you ...
I am trying to create guided tour on Employee Center. I want to include Header (My Tasks, My Requests) and My Active items(Requsts, Survey) . My active items works but when the step comes to Header tasks I get an error : This is happening for My Task...
I'm new to this but understand taxonomies. When I clone the employee taxonomy to try to experiment with the mega menu. I simple rename Technology Services to Tech Services and the menu just disappears. I have it set in the Portal Settings in Employ...
OverviewThis article explains how RMI Account data is imported into ServiceNow using a JDBC Data Source from a third-party SQL Server. The solution uses a Scheduled Data Import, JDBC Data Source, Transform Map, and a Script Include to handle account ...
OverviewThis article explains how to dynamically render a background image on Service Portal catalog-related pages (Catalog Items, Categories, and Topics) using a custom image field and a Service Portal widget.Whenever the background image is updated...
Hi,We have made few customizations to the ESC portal header, which impacting the notification bell icon on the portal, OOB bell icon color is white and we customized our header background color to white which conflicting.I have cloned the OOB bell ic...
Hi all, i have a question related to My Active Items - My Tasks. Which tasks do you have in your employee center?Do you think the users should see their incidents/ stories on the portal?How is it for the users who are also working in the backend? I a...
After upgrading our instance to the Yokohama release, we noticed that the Resolve button is now visible in Employee Center, whereas it was not visible before the upgrade.There were no custom changes made to the widget or UI Actions as part of the upg...
Hi EC superheroes, I have a very reasonable requirement from my stakeholders to consolidate all important task types into My activities Items widget. One important task type that will require additional configuration is Change requests. The idea is t...
HI Team, In service portal we have submitted Record producer and demand is created. in portal if i open same demand i can able to see variables in portal i need to make one variable editable. variable name is : watch list.if we make editable and its ...
Hello We are settong up our ESC taxonomy to be 3 levels with a Topic, sub-topic, and sub-sub-topics. Knowing that we have over 100 sub-sub-topics, is it possible to "collapse" these sub-sub-topics per sub-topic? By default having all 100 sub-sub-top...
If a KB has been updated immediately after it's cached, will the user get a wrong content from cache via search?
