Hi EC superheroes, I have a very reasonable requirement from my stakeholders to consolidate all important task types into My activities Items widget. One important task type that will require additional configuration is Change requests. The idea is t...
HI Team, In service portal we have submitted Record producer and demand is created. in portal if i open same demand i can able to see variables in portal i need to make one variable editable. variable name is : watch list.if we make editable and its ...
Hello We are settong up our ESC taxonomy to be 3 levels with a Topic, sub-topic, and sub-sub-topics. Knowing that we have over 100 sub-sub-topics, is it possible to "collapse" these sub-sub-topics per sub-topic? By default having all 100 sub-sub-top...
If a KB has been updated immediately after it's cached, will the user get a wrong content from cache via search?
Hi team,I'm working on a Service Portal process where users can upload and download attachments. I need to implement a way to automatically add a watermark to these PDF files before they are downloaded. The workflow is: A user uploads an external PDF...
I want to achieve spacing between the first and second row like in image 2. Can anyone guide me to achieve this?
Hi Team, Language picker is missing for a user in Test instance, In Prod and Dev user is able to view the Language picker.Prod and Dev Test:
Customization should undergo a formal review and documentation process. Submissions should required to include the following components: Business Justification: A detailed explanation of the specific requirements that cannot be met by Out-of-the...
News and announcements serve as the heartbeat of a modern digital workplace. By leveraging the Employee Center Pro news capabilities, organizations can move beyond static content to deliver a dynamic, personalized experience. Well-curated news items ...
Customization should contain clear documentation within the code. General Description should Include: Original OOB widget source and last update date. Description of custom functionality added. List of related tables, workflows, pages, integrati...
Service-now ESC EC_Dashboard , My Request Widget , add assigned to field and label for Example (See screenshot), Ive added the assigned to but would like a label to let users know that its "assigned to " to the following technicianExample: (How to ad...
Hello,I have recently gotten an error when impersonating certain users in the ServiceNow instance that I manage.On a catalog item, when clicking a PDF attachment link, they are redirected to a window with an error "Requested attachment not available....
Hi Folks,I am trying to configure Taxonomy Topics for Employee Center Portal. I have created two new Child Topics inside the OOB Taxonomy Employee. (Please refer to the below Screenshot) Also I have created Connected Contents for these two custom top...
I first apologize because I am not a developer or coder in any way. But I'm looking for some assistance. We use EC Pro for our organization's intranet, and we have our profile cards for the employee directory. There are hyperlinks in it that call ou...
Can I use icon for the service catalog in catalog and a different picture that appear inside the detail of the service? Because it looks that I am restricted to utilize the same icon to appear inside as well?