Forum Posts
Not able to get precise search results on employee center pro portal
I have tried to search townhall in the searchbar but it is displaying as thornhill
Search capabilities on the My Requests page
Hi all, on the My requests page (esc?id=my_requests), the search capabilities are not exactly suffucient.It is using the keyword search ("123TEXTQUERY321"), which is first checking the ts_index_stop table, and it is not querying for any words that ar...
Automatically open the attached Catalog Item from an AC Task in the ESC portal and close the AC task
I have created custom tables (AC Case and AC Task) and added a Catalog Item reference field on the AC Task table. When an AC Task is assigned to a user and the user opens it in the ESC portal, how can I make the attached Catalog Item open automatical...
Resolved! How to hide the Approve and Reject buttons on the My Active Items widgets on the ESC?
Hi guys. I have a requirement to hide the Approve and Reject buttons on the My Active Items widgets on the ESC, do you know how I can do this? Please give me a way to hide these 2 actions
Resolved! Remove the image with the search widget
This may be a stupid question (or an easy one) but I'm trying to remove the stupid little astronaut and the background with it that is on the Employee Center homepage. I think it is all part of the "How Can We Help" widget but I can't find where I c...
Tracking user views on news articles
I know that you can see how many views are on a news article, but is there a way to track or create a report that tells you which users have viewed news articles, similar to how you can pull a report on user views for a knowledge article? I'm not a d...
In the employee center approval if approver clicks on approve it should pop up the comment box
In the approval page on employee center if approver click on approve it should pop up the comment box to provide the reason for approval.I have tried cloning the widgets Todo approvals and Todo Approvals action and added the logic for approve and it ...
experience feedback widget on custom portals servicenow
Hi everyone, we have a requirement to add feedback widget which will be visible at all pages of a portal whcih can capture the feedback of the user. I understand that there is feedback definition and feedback configuration module using which we can h...
Resolved! Enable "Provide Feedback" option on the custom portal.
Hello everyone,We are looking to implement the Out-of-the-Box (OOB) 'Provide Feedback' functionality on our custom portal. This feature is currently active on the Employee Service Center (ESC) portal, and we would like to enable the same capability f...
Employee Center – ScopeAccessNotGrantedException for HR tables (Restricted Caller Access issue)
Hi Community,I am facing an issue in *Employee Center* where some widgets are failing to load due to a scope access error.### *Error Message*ScopeAccessNotGrantedException:Read operation on table sn_hr_core_case / sn_hr_core_profile was denied.The ap...
Save as Draft for Record Producer
Hi Everyone,I’m currently working in an environment where the “Save as Draft” button is not available in Employee Center when submitting a request through a Record Producer.The same functionality is working as expected in my PDI. Upon comparison, I n...
Zurich Upgrade - Quick Links on the Mega Menu - Employee Center Pro
Quick Links were previously displayed under Browse All [image 1]; following the Zurich upgrade, they are now displayed on the Mega Menu too [ its at two places ] . I was unable to figure out how to hide ONLY from the Mena menu. ( image 2) Thank you ...
Resolved! Guided Tour for Employee Center
I am trying to create guided tour on Employee Center. I want to include Header (My Tasks, My Requests) and My Active items(Requsts, Survey) . My active items works but when the step comes to Header tasks I get an error : This is happening for My Task...
Mega Menu Disappears in Employee Center
I'm new to this but understand taxonomies. When I clone the employee taxonomy to try to experiment with the mega menu. I simple rename Technology Services to Tech Services and the menu just disappears. I have it set in the Portal Settings in Employ...
