Hi,We have process where we are giving users to ITIL access to fill mandatory variables on ritm after submitted and once they fill those variables , they approve the ritm from classic view/ sow view.Using this approach we are giving ITIL role to user...
'snc_internal' role contains another role like 'x_sap'. Without 'x_sap' role if any 'snc_internal' users login to servicenow instance they are redirecting to portal page. But with 'x_sap' contain role they are redirecting to native dashboard view ins...
Hi everyone. We are looking to deploy Employee Center Pro at my organization, and I'm wondering if anyone else has implemented EC Pro WITHOUT the help of an integration partner / third-party? If so, do you feel it was successful, or would you recomme...
I am writing an ATF where I am searching for a published article from the ESC portal search option. It does return the knowledge article in the Search page but this page is giving out client errors.The error is the same :"[SEARCH API] SearchCheckpoin...
Hi, We are using OOTB employee centre portal (esc), no changes done to any configuration of portal. We added few Categories to the Service Catalog and added JPEG images with size 112x112 pixels. But we cannot see icon for categories on portal. (NOTE:...
I'm trying to join the 3 tables sc_req_item, task_sla, sc_cat_item to report on the SLA definition linked to the requested item without success. is there something wrong with the database view I created?
Hi All So I tried to get the ECP - App Launcher to show applications. I did the "Update Applications UI Action and synced all the Apps available via OKTA.1. I can't seem to edit the available for / Not Avialable for fields of the ones thatr have been...
With the Zurich release, we now have the option to Enable user criteria check directly in Topic records. This is a great addition for admins and developers because it allows us to restrict topics to specific users beyond what Connected Content user c...
Hi, I got a requirement where in customer needs an End User in ServiceNow to be able to search for any Incident number and Customer Visible Notes through AI Search or in the Service Portal.By default if the End User is added to the Incident Form's Af...
How to merge the new email id with the other mail id which is in use
Hello,we recently changed the names of the topics in our taxonomy in employee center.We see now the message "Topic table changes need to be manually reindexed for their corresponding indexed sources. Please manually reindex these table names: Knowled...
In Project workspace, we want to restrict the resource assignment creation to current project's Project manager, Program manager and director. Which means that, the other project's manager or director should not be able to access the current project....
Hi All, Need to check on one thing that Guided tour is not getting Auto Launched. Here I have configured a Guided tour for employee center home but the thing is we have cloned the home page and renamed and using a page route maps. Page route map s...
Hi All, Need one suggestion that, On the employee center portal, I configured the enhanced request filters. In that i added a custom filter definition called 'Request type' and in that i configured all the tables in the associated Request filter co...
Hi All, Need assistance on employee center portal. As i'm unable to to see the data in the popular item in the service catalogs. When i validate in PDI that data is coming as expected but in my org instance its not showing any data. Any suggestion ...
