I want to track whether a request was approved via Microsoft Teams or the Employee Center portal So that we can audit approval channels, analyze usage patterns, and ensure compliance with approval workflows. Does anyone know how to develop this funct...
Why does the profile dropdown menu disappear from the header in Employee Center?I'm using Employee Center, and the profile icon with the dropdown (usually at the top right) sometimes disappears from the header. Has anyone faced this issue or knows wh...
Hello, looking for the location to modify this collapsible banner message in the esc service portal
Hi All,I want to Enable the live agent support on virtual agent in employee portalPS: Want to enable in my PDI Any Help would be appreciatedThanks in Advance
Has anyone come across a situation where article search is not working for a "sub-topic"?On the same page, I was able to search for catalog items successfully, but articles are not being retrieved - even though they are mapped to the sub-topics.Pleas...
Hi,We’d like to create a user action (like a button) available in “My Requests” to uses in the ESC - what are our options?Requirements:- When a Case of HR Service X is in state “review in progress”, show a ui action that says “request reconsideration...
When I go to the Content Library overview dashboard I get a message No data available. I have a couple of microsites published but I'm not getting any data on views or impressions. Any suggestions?
Hi Guys,How do I pass the sys_id of the KB article here? Thanks in advance!
While you are creating rich content, you can create responsive layouts. But when you add any components like accordion, tabs etc. those are not behaving as responsive. What is the use of such implementation? Power users cannot write their own CSS to ...
My Tasks is displaying approvals for Knowledge articles, but the Approve and Reject buttons are not visible. However, users with the admin role can see the buttons. I tried assigning the Approver_user role, but it didn't resolve the issue. In the nat...
Is it possible to test the Ticket Bridge with ATF?For example, create incidents, problems, changes on ServiceNow, add some comments etc. and then check in other instance if ticket is landed there via Ticket Bridge (Jira) .
Hi all.I'm working on the employee center configuration. Our stakeholder doesn't need any taxonomy and also no megamenu bar in the portal, this is part of the requirement, but I don't know how to hide the Navbar divider. This is my first implementati...
Hi All, I have cloned the HRM To-Dos Summary widget and added it to the My Tasks (hrm_todos_page) page. However, the list of HR cases is not appearing under the Open and Completed tabs.Please find the attached reference for more details.Could someone...
I installed Employee Center Pro in my PDI(Yokohama Patch 5). The installation completed successfully.But I am unable to navigate to "Content Publishing" in the All navigator.I tried after loading the demo data too, yet no luck.
i Just want to modify the My Favorites and My active items widgets in ESC portal as per my requirement, where do i navigate for this modifications
