Hi, We have moved Employee Center to Prod today and noticed that popular topics widget is not visible on the portal. It is visible on Dev and Test, but not on Prod. Not sure why it is not working, can anyone please assist?
Requirement : To rename the existing Knowledge Base ,Done : renamed the existing Knowledge Knowledge base to Knowledge v1.01 by changing the title of the knowledge base. Output : No changes observed on the portal side. Attached the screenshot bel...
Hello Community,Requirement - Add dynamic instance name in custom URLConfiguration -We have added "https://dev211612.service-now.com/nav_to.do?uri=kb_knowledge.do?sys_id={reference_table.sys_id}"URL in task configuration. We want to add a dynamic ins...
I’m working on a YP3 instance where I’ve enabled Enhanced Chat. However, the chat window always opens in full-page mode, even though I’ve already disabled the "Allow the search bar to open into a full-page chat experience" option. Despite this, it ...
Hi AllI copied the employee taxonomy and created a "test" Topic & Child Topic. When I listed this topic initially only the Test Topic was visible. When I set that topic as Active = false, Now only its parent IT topic seems to be possible. I have che...
Where does this populate? At the moment it just shows - I've updated to include a Config and set it as Active Also how does this link to the Article in EC it just shows as record not found
Hello everyone, I have an order producer that works well in the Service Portal (SP), including variable visibility conditions we configured. However, as we’re migrating to the Employee Center (ESC), the variables are not behaving as expected.I’m not ...
Hi All,In our requirement we have2 different knowledge articles like "Test_HR_benefit", "Test_HR_payroll" both are part of same knowledge base & have 2 different user criteria for Payroll & Benefit. We have created 2 custom roles for Payroll, benefit...
Hello,The top search bar on the search results page is not updating with the correct text.For example, I searched for 'Workforce Management' from the home page search bar and hit Enter. I was then brought to the search results page with the search ba...
please find attached screenshot:'reopen' action is not visible.its oob widget
Hi Team, I need a help with a requirement where when user submits feedback through employee center portal for a article by clicking on " helpful no " then a popup will come with options this is already there in our system.I have a issue with making c...
Hi there! As part of the daily activities, final users can create Granular Delegations from their Profile Module.That is located in:Employee Center Portal > Click on the Avatar user > Profile > Tab "My Delegates" > Btn "Add Delegates" > from there th...
Hi team,I was trying to add a topic to the existing taxanomy which is getting displayed in Mega menu.I created the topic under the taxonomy, added the contents. But it is not getting reflected. Is there anything that I need to do apart from these two...
Hello @AG - LearnNGrow, @Ankur Bawiskar, @Sandeep Rajput, @Zach Koch, @Dnyaneshwaree, @Kieran Anson, @Abhishek Thakur , @Mark Manders ,Requirement - Remove action drop down button in 'Standard Ticket Header' widget. Configuration -1. We have c...
Hi, I'm not very experienced with EC and need to find a solution to put my custom menu item after 'My Favorites' and before 'Profile'. I tried to edit Header widget, but I only managed to add this item after the Profile in HTML field. How to add my m...
