Hi All,In our requirement we have2 different knowledge articles like "Test_HR_benefit", "Test_HR_payroll" both are part of same knowledge base & have 2 different user criteria for Payroll & Benefit. We have created 2 custom roles for Payroll, benefit...
Hello,The top search bar on the search results page is not updating with the correct text.For example, I searched for 'Workforce Management' from the home page search bar and hit Enter. I was then brought to the search results page with the search ba...
please find attached screenshot:'reopen' action is not visible.its oob widget
Hi Team, I need a help with a requirement where when user submits feedback through employee center portal for a article by clicking on " helpful no " then a popup will come with options this is already there in our system.I have a issue with making c...
Hi there! As part of the daily activities, final users can create Granular Delegations from their Profile Module.That is located in:Employee Center Portal > Click on the Avatar user > Profile > Tab "My Delegates" > Btn "Add Delegates" > from there th...
Hi team,I was trying to add a topic to the existing taxanomy which is getting displayed in Mega menu.I created the topic under the taxonomy, added the contents. But it is not getting reflected. Is there anything that I need to do apart from these two...
Hello @AG - LearnNGrow, @Ankur Bawiskar, @Sandeep Rajput, @Zach Koch, @Dnyaneshwaree, @Kieran Anson, @Abhishek Thakur , @Mark Manders ,Requirement - Remove action drop down button in 'Standard Ticket Header' widget. Configuration -1. We have c...
Hi, I'm not very experienced with EC and need to find a solution to put my custom menu item after 'My Favorites' and before 'Profile'. I tried to edit Header widget, but I only managed to add this item after the Profile in HTML field. How to add my m...
Hello! I would like to add new column in My requests in Employee Center. Acceptance criteria are :- to see Breach Time from task SLA in My Requests and- to see Duration from related SLA Definition.It should be on My requests view or directly in speci...
Some of the portal content is not getting translated in manager hub. Please find the attached SS for reference.
I have created M2M table to link Location and question tables.In the catalog item, have 2 variables:1. location- list collector - referencing to location table(cmn_location)2.access card - list collector - referencing to m2m table. The Issue is:Admin...
How do I create pure number fields on a catalog item? I have a requirement to fire an approval on a catalog item if the field "Hours" is greater than 24. I created the field as a Single Line Text with a Number validation rule. The issue is that the...
Even with admin and security admin privileges, I am currently unable to update the field(registration_status) on vm_vdr_contact table.Could you address the issue and provide access to edit the field.Also i have verified the ACL restrict to edit the f...
Can anyone please help me on why my live agent is not working although here I think I have configured everything
The full (AI Search) indexing of our Knowledge (kb_knowledge) table or Case (sn_customerservice_case) table takes over 10 hours. We are planning to change indexing filters, and that will require the full re-indexing.If we run it during the week, does...
