Resolved! Change label on content card
Hi. Is there a way to change the labels "Article" and "Request" on the content cards?
Forum Posts
Resolved! External content connectors user permissions to sharepoint documents.
Hi All, How the user permissions are handled with AI search on External content connectors. For eg. if the user doesn't have access in SharePoint to access a particular document. Will he be able to access it from ServiceNow through AI search. Thanks!...
Resolved! How to add request icon and favourite icon in ESC portal on manually created widget
We have manually created a widget to display the most recent catalog items. We would like to add the request and favorite icons as in the out-of-the-box "Recommended for You" widget into our custom widget. How can we achieve that functionality. Atta...
Resolved! Display Order of Header Menu in Employee Center
Hello everyone,CC- @RodGallegos , @Community Alums , @Mark Roethof , @Loudigi , @Community Alums I need your assistance with an issue on the ESC portal banner. Currently, we have the following menu items:My TasksMy RequestsMy FavoritesMy Items (under...
Favorites on the start page are not working
Hello everyone,I have the following challenge, my selected favorites are displayed, but have no function. This means that nothing happens when I click on them.If I go to "view all" and then click on my favorites, I am redirected back to the start pag...
Recommended trainings for Employee Center?
Hi All, I am new to EC, just learning it as we're preparing for our first deployment. Can somebody recommend trainings to prepare for EC Product Manager role? I do not have intention to become a developer but I am detail oriented and want to know eno...
Custom User Experience Analytics event in ESC showing "No Data Available"
I have the following custom code on a Widget in the ESC: var payload = {}; payload.name = 'Portal Mega Menu Clicked'; payload.category = 'navigation'; payload.data = {}; payload.data['Link'] = $(e.target).text(); payload.data[...
I want show the count of approvals next to My approvals header menu at my esc portal
I want show the count of approvals next to My approvals header menu at my esc portal
Cannot hide an application from users- Process Mining - how can I hide it from our non-Itil users?
We upgraded t Xanadu and our portal front end users are now taken to Native UI because of this Application. The application is read-only and cannot be restricted to a role. Not sure how to keep the portal user as portal only.
How to show 'HRM Todos Summary' widget in separate tabs for 'My Tasks' page on ESC Portal
Hi All, I need to show 'My Tasks' page, 'HRM Todos Summary' widget in below 4 separate tabs, each tab should show the approvals in Open and Completed sections.1. BAU Request Approvals 2. New Feature Request Approvals2. Change Approvals3. Knowledge Ar...
During the transform,system has to delete the record in the target table which is not in the staging
During the transform,system has to delete the record in the target table which is not in the staging table?Is there any action to delete the unused records in the transform?for example,in the employee table some employees are left the organization,du...
Catalog item is still visible in search results but not in topic
Hello,I have a catalog item with user criteria for the available for (visible only to itil users) and another user criteria for not available for (not visible to external users).When I go to the ESC portal and test with a user who is not supposed to ...
Resolved! Unable to search for a particular Catalog Item in Employee portal
I have added a Catalog Item into Employee portal. But I am unable to search and access the catalog item. Although I can able to access the catalog item by replacing the sys id of a working catalog. Even I am able to access it through quick links, tax...
Employee Center Mega Menu : Does cross-scoped taxonomy topics do not appear in the Mega-menu?
Hi,I have created a taxonomy in a different application scope.I have added the Taxonomy to the Employee Center Portal. The Taxonomy have its associated connected content.When I log in to the Employee Center Portal, I do not see the Topics and Child ...
Resolved! Issues with Content Availability added in January 2025 update
We just installed the January 2025 update. Within content publishing it has now added a new Content Availability section within the Publish portion. It requires a start date for accessing as well as an audience. This has created a couple of big issue...