Under ESC portal Agent chat window where is this above text is coming from, I need help on where this above text " Your expected wait time is about 1 minute " is coming from ?
I have a requirement in which whenever a user selects one option from a dropdown list of a catalog item(lets say option 1), the request should get routed through particular business service. When the user selects option 2, the request should get rout...
I am building the similar functionality in todo's for approval requests. currently we have if click on reject it opens the below pop-upI want similar functionality for Approve Request also, when user click on approve request it should open popup, I ...
Hey,I need to add search in mega-menu.I was able to customize and add a search line, but I can't type in it
May anyone please share how they go about system notifications best practices? E.g., when to notify, formatting of notifications - anything you feel is worth noting when thinking about notifications strategically (for both front and back end users)? ...
I would like to change the page in which knowledge articles are displayed in Employee Center. The OOB page, kb_article is being used by another portal so I can't modify this page directly, only hide stuff with the instance CSS). Is there a way to c...
Hello everyone, I'm automating the knowledge article creation workflow through ATF.In this once the article is in review state, the notification is sent out to knowledge manager for approval.Here the approver needs to navigate to employee center port...
Hi Team, is it possible to show the Field Changes in the Activity Stream of Portal?
I want to create a clone of Form Widget in order to modify the buttons that appear at the bottom of the form in the ESC Portal. However, when I clone the Widget, I cannot save changes because I get the following error: "Could not save record because ...
Dear Community, We are looking into the feasibility of Employee Center integration with Viva Connection. I have gone through the whole document as well as the YouTube video, trying to figure out what the ServiceNow card can do inside Viva Connection ...
Hello all,When using the Advance Navigation Portal to synchronize Topic pages to show on the Employee Portal .Can one choose which topic pages to synchronize so that not all the Topic pages will display on the Mega Menu For example in the below scre...
Hello,I dont want My favorites from header menu.How can i remove it?Thanks in advanced
Hi All, How can I change Favorites icon from heart to star in Employee center : Menu , during bookmark from KB etc.I want to replace the favorite icon everywhere in Employee Center (Not Employee center pro)Thanks,Sagar
We are working on publishing our first Guided Self-Service. One of the things I've noticed is that the OOTB options to display a Kb article only display the first few sentences of the article, but not the entire thing. Does anyone know if there is ...
Hi, is contextual search only available for record producers? I created a new record in 'Record Producer Configuration' (cxs_rp_config) and set the following fields:record producer, search context, search variable, title.I also created a variable in ...
