We've enabled the Post-Chat survey, and it works as expected. The survey is sent, the consumer answers the survey, and the closing message is sent. The interaction transcript is then updated, but the survey results, including the questions and answer...
Can anyone say, how to delete the duplicate records in m2m tables through script.Is there any alternate way to delete the duplicates without code.
Hi All, I have a catalog item , in which I have a variable called 'Opened for' referencing to the user table. When I check this catalog item in portal for portuguese language this variable doesn't show up for few users. Any help will be appreciated.T...
We can get message in Annotation of Core UI .But it not worked in workspace.
Hello, Is it possible, when viewing a category (taxonomy) in the Employee Service Center (ESC), to display a search widget (such as typeahead_search) and configure it to search only within the items belonging to the currently selected taxonomy?There ...
I want to set the image and description to the right side of the form so that form is easily visible. i found the widget but still not able to do. can someone help
Hi all, I'm struggling to find any specific information and the more I look, the more confused I get, so I'm hoping someone here can help us. Our customer wants the Employee Center to be embedded into Teams, allowing the users to navigate the EC with...
First, let me preface my question by saying that I am not very knowledgeable about customizing the Service Portal/Employee Center. I'm trying to muddle through as best I can. We have recently rolled out the Employee Center and one of the features ...
Hi all,We've added a couple of custom activities to the My Items widget on our Employee Centre. They're working perfectly fine however we only want the one highlighted, 'Device Needing Certification', to appear if the user has a device that requires ...
We are trying to resolve an issue where search result counts vary considerably depending on the navigation tab selected (i.e., Articles/Requests/Topics/Links/Apps). When enabling AI Search late binding, the "facets" (left-rail search filters) do not ...
Hi all, I have successfully modified the knowledge article approval widget via To-Do configurations but I failed to modify the information that appears on the left pane. You see that on the left, it still shows "Approve Request" and that's it! Does a...
Can anyone give the Backend table name of Application with roles table.
Articles and Requests from Recommended for you section are not opening in now mobile app but when they are marked favourites, same articles and requests are being opened from favourites section.
Hi all, The kb articles are syncing in the portal but when I search by article number, it doesn't show.Attached the screenshots below: Thanks in advance for your help! Hiranmayee Mohanta
Hi, We as the organisation built one solution. We need to publish it in the ServiceNow app store in two weeks. Can anyone suggest steps to implement it
