Live Agent Survey
Hi, If end user end the conversation and post survey is triggering but response is not getting captured and showing a this message is unable to be send Thanks
Forum Posts
"Sort by Popular" not counting order guides
Hi all. We have an issue on our employee center where order guides don't seem to be included in the calculation behind the "Sort by popular" items on a topic page, as it's in the bottom even though it's the one being used the most. I know we can fix ...
Variable summarizer not showing in Employee Center for tickets created via native UI
We have set up a variable summarizer under the standard ticket configuration. We notice the variable summarizer only shows up when the ticket is created from the EC itself, not when a ticket is created for the user from the back-end, native UI. Anyon...
Resolved! Youtube video on Employee Portal
Hi everyone,I am seeking guidance on how to embed a YouTube video on the main page of the Employee Center in ServiceNow. I would like the administration of this video to be as easy and accessible as possible, so that the video can be updated or chang...
Resolved! Is there a way to change the default option in the "filter by" field of the topic content widget?
In the employee center application there is a widget called Topic Content which displays all the different things within a topic. I want to change the default option in the "filter by" dropdown within this widget from "All" to "Requests". I have not ...
User criteria not working as expected
Hi experts,We have a Manager user criteria created using script for a KB. When a manager searching this KB, sometimes they are able to access the article and some times they are unable to access. Even when tested in user criteria diagnostics, some ti...
Capture values from catalog variable in the newly created update set through flow
Create a Catalog with variables: Catalog Name, Catalog Category, Catalog Short description, Catalog Description.Variable Set(to take input from user): Catalog Variables (name,type, help text, sequence,and ref_table). whenever the catalog is submit...
Resolved! Add the total cost in multirow variable set
How can I multiply 'Unit Price' and 'Quantity' then display it on 'Price' Field and then display the sum in 'total cost'.
How to redirect employee center url to servicenow login page?
Hi,I am looking for an option to redirect an Employee center url to servicenow login page. When a user directly trying to use the Employee center URL they are getting to a blank page as below: Help me to redirect the https://instance.service-now.com/...
How to show add to cart and add to wish list buttons beside catalog item in Employee center portal
Hi All, How to show add to cart and add to wish list buttons beside the catalog item on ESC.It showing in service portal but not showing in ESC i have enabled under the Employee center menu JSON.Also enable at catalog level as well.same catalog item ...
Employee Portal - Advanced portal Navigation
Employee Portal - Advanced portal Navigationis there a way to add a browse button to a menu item that hoses all the taxonomies Topics? say i click on Help Center then look pass all the departments IT, HR, Workplace services,etc... then at the bottom ...
Hide Taxonomy Parent Topic
Is there a way to hide the entire Parent Topic from the Employee Center Mega Menu in Xanadu?
What Percentage of Certified Administrator Exam Results are Pass vs. Fail?
What Percentage of Certified Administrator Exam Results are Pass vs. Fail? How much preparation time goes into pass scores? Any particular type of preparation found to work better than others? Exam results for people who have taken Instructor-led fun...
What is the best certification to start with?
Certificação
ESC Portal new filter conditions
HI Team, On the ESC Portal on the page emp_taxonomy_topic on the widget Support resources how can add the Search Configuration and any other filter's if needed and also would like to add new filter by options. Thankyou
