Hi Everyone,In my custom ESC portal, the search widget in the main header redirects users to the backend form of a record producer instead of the request form where users can raise a request.How can I fix this to ensure it redirects to the correct fo...
I'm in the process of trying to understand the content library. I can create the new content of any type but when I attempt to add it to the page the widget is not showing. I feel like I'm missing a step. And
I am trying to update the feedback widget with new questions? The OOTB definitions cannot be updated of course, but created a copy and still couldn't modify the questions. I then created a custom feedback definition and setting the Experience Feedb...
Hi everyone! Seasons Greetings! I'm hoping someone may have come across this before and can have an answer.I've been tasked with altering the 'Login' widget on our Service Portal (and eventually the Employee Center) to prevent users from having to cl...
Hi Experts,I've cloned the Standard Ticket Conversation widget, and wanting to remove the agent's name from the ticket Activity and replace it with 'Teammate Care' But I can't figure out how to go about doing this.Here's what I've tried - In the HTML...
Anyone has suggestions for the following issue:1. On employee center2. Customer Orders new PC / Save as Draft3. Admin does update Set on the NEW PC form4. User will get the message of "The Draft catalog item you're trying to open is deleted because t...
Hi All, I'm having an requirement to display the Ritm(s) instead of Req(s) in My Requests OOB widget. I have tried a lot of things as I have replaced sc_request with sc_req_item. But there isn't any use with that.Even I have made the Service Catalog ...
Hi Everyone, I want to add a text on the header in employee center portal and for that I make changes on the Employee center header widget and after making the changes it starts showing the below errors. Even after reverting it to the previous versio...
Hi all,I know the Advanced Portal Navigation in the Employee Center can be pretty complicated.I am wondering how I can have a combination of both external links (to external websites) and internal links (to KB Articles, Rich Content, News Articles, e...
Hello Experts,I need help on a issue where i have a requirement we have HR knowledge base where i need to give access to some groups to create the articles but at the same time we have some HR KB articles for different locations. When user logged in ...
HI Community, I'm facing a situation in portal, once the request is raised and when the approval opens mytask to approve /reject the ritm there is additional details tab where it shows the variable summary. But in some cases the variable details is g...
Is it possible to restrict the number of favorites to "30" in My Favorites page in Employee center. If user try to add favorites more than "30", an error message should be displayed.
Hello, I have a requirement related to 'Account Setup: User was a Conversion and ended with two active entries in SN User Table'. The requirement is "User is a conversion, and the existing AD account DID get updated, but the ServiceNow Us...
Is it possible to hide Author name in knowledge article in employee center portal without customization. I have checked instance options, there is no option available in employee center portal to hide author name.
Hi How to set the Approval status of RITM to Approved if there is no approval flow for the forms right now this approval status is setting to Requested even though that flow dont have approval flow how can I set this one via Business rule? Thanks.
