07-01-2026 09:21 AM - edited 07-01-2026 09:25 AM
If we search any record number in homepage search it is takes us back to native ui. Instead of that I want it to go to any esc portal page like ticket page. How to do that?
07-01-2026 10:47 AM
Hi @VasuSaiSoS
Refer:
Changing the AI Search navigation on Employee Center [How-To]
KB1208300 Fix knowledge articles not redirecting to the kb_article page
