Multiple catalog item for guided self service in playbook

Simona-
Tera Contributor

Is it possible to show multiple catalog items based on keyword inputs from questionnaire for guided self service playbook.

 

Requirement : based on input keywords show multiple catalog items and knowledge article and else create incident.

6 REPLIES 6

AndersBGS
Tera Patron

Hi @Simona- 

 

Isn't this requirement just "AI Search" wrapped in a guided self-service?

 

If i get user input then i want that any catalog item related to this should be visible and select any required catalog item