Taxonomy Topics are not visible on Employee Center Portal even though i have added Connected Content

[Yash Kumar Taya]

Hi Folks,

I am trying to configure Taxonomy Topics for Employee Center Portal. 

I have created two new Child Topics inside the OOB Taxonomy Employee. (Please refer to the below Screenshot)

Also I have created Connected Contents for these two custom topics. (Please refer to the below screenshots)

The content which i have selected in Connected Content is in Active/Published State(Catalog Item/Knowledge Articles/Quick Links). 

Still I am not able to see these topics on my ESC Portal. I have tried Login/Logout multiple times, I have tried clearing the Cache of Browser and Instance too. (Please refer to below Screenshot)

Can anyone help me here to provide the solution or RCA why it is happening?

Small help will be really appreciated.

Thanks,

Yash

[Hiranmayee Moha]

Hi @Twinkle S,

The kb articles are showing in the portal but when I search with kb article number, it does not show. Could you pls help me out for this issue?

Thanks in advance!

Hiranmayee Mohanta

[Twinkle S]

Hi @Hiranmayee Moha , I would request you to mark the above solution which worked as accepted solution/ helpful for the mentioned question. For the search part I would advise to open a separate question as it can confuse the users when they search for answers.

Regards

Twinkle

[GarethH1]

Hi @Yash Kumar Taya 

Validate under All > Employee Center > Advanced Portal Navigation

> Is the portal that you are using set to active here, if so, this means Advanced Portal Navigation is managing the menu.

> Add the Display Name colum under Advanced Portal Navigation, then open the sys_id of the relevant portal.

> Sync as needed, then verify the Menu Item shows.

If a custom Topic is added, the active/inactive state is not synced under Advanced Portal Navigation.
> Under the above Advanced Portal, make sure the menu items listed are synced and active.

The table that these items sync into is: sn_ex_sp_portal_extensible_navigation_item

[AndersBGS]

Hi @GarethH1 

I have the exact same issue. I can see that my topics aren't synced to :sn_ex_sp_portal_extensible_navigation_item. How can I manually sync or ensure that it will be synched correctly? 

Best regards

Anders

[emespina]

I am having the same problem.
Added taxonomies but it does not show on the header of employee center