unable to open the servicenow incidents
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yesterday
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yesterday
Hi @nookasai
It seems your instance may not be loading properly. I’ve occasionally encountered the same issue in my PDI as well.
You can try the following troubleshooting steps:
- Wait for 1–2 minutes to see if the instance loads properly. Refresh the Navpage.do
- Clear your browser cache and try accessing the instance in an Incognito or InPrivate window.
- Clear the instance cache by typing cache.do in the Application Navigator.
- Log out of your instance and log back in.
Hopefully, one of these steps will resolve the issue.
Regards
Tanushree Maiti
ServiceNow Technical Architect
LinkedIn: https://www.linkedin.com/in/tanushreemaiti
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yesterday
hi @nookasai ,
Please try opening the Incident list directly using the URL below:
https://your-instance.service-now.com/incident_list.do
If it still doesn't work, check whether you have the required roles and ACL permissions to access Incident records. If the issue occurs only when clicking Incidents from the All menu, check the module configuration and redirect URL.
You can also check the system logs for any related errors.
If this helped, mark it helpful and accept the solution.
Regards, Tejas
