Unable to see Popular topics in Employee Center

Harshil3 · ‎01-28-2022

Unable to see popular topics on the employee center home

Mark Roethof · ‎01-28-2022

Hi there,

Are you using taxonomy on your Employee Center portal? The "popular topics" widget uses this, so if you are not using this on your Employee Center portal (having it disabled or the m2m removed), then the widget won't populate anything.

If my answer helped you in any way, please then mark it as helpful.

Kind regards,
Mark
2020, 2021 ServiceNow Community MVP
2020, 2021 ServiceNow Developer MVP

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Mark Roethof · ‎01-28-2022

Should be able to work fine in the Page Designer (double checked, works fine). So there's something different on the situation of Harshil.

Kind regards,
Mark

shloke04 · ‎01-28-2022

okay. This is strange Mark.

For me I am not able to see anything in Page Designer , I am on Rome edition with ESC Plugin installed OOB with zero customization.

But in Portal I can see Popular Topic as below:

Let's see what Harshil post based on the suggestion we have provided to help him further.

Regards,

Shloke

Mark Roethof · ‎01-28-2022

Somewhere there must be something different. Maybe Employee Center vs Employee Center Pro?

Kind regards,
Mark

shloke04 · ‎01-28-2022

But I do have both of them installed in my PDI. Not sure why it's behaving differently, strange!! Let's see what the author of this question has to say Mark

Regards,

Shloke