which is the correct

[onlineworkw]

Which ServiceNow feature allows users to define and enforce processes for incident resolution?

1. SLA Management
2. Change Management
3. Knowledge Management
4. Problem Management

[Bhavya11 · Accepted solution]

Hi @onlineworkw ,

Which ServiceNow feature allows users to define and enforce processes for incident resolution?

SLA Management

Thanks,

BK

[Nikhil Bajaj9 · Accepted solution]

Hi @onlineworkw ,

The correct Answer is - SLA Management. As explained in previous answer as well- SLA means how much time we will get to fix the incident. If service provider will not fix the incident within agreed time then they need to pay penalty to Service Consumer (customer).

Regards,

Nikhil Bajaj

[Bhavya11 · Accepted solution]

Hi @onlineworkw ,

Which ServiceNow feature allows users to define and enforce processes for incident resolution?

SLA Management

Thanks,

BK

[Nikhil Bajaj9 · Accepted solution]

Hi @onlineworkw ,

The correct Answer is - SLA Management. As explained in previous answer as well- SLA means how much time we will get to fix the incident. If service provider will not fix the incident within agreed time then they need to pay penalty to Service Consumer (customer).

Regards,

Nikhil Bajaj

[Ravi Chandra_K · Accepted solution]

Hello @onlineworkw 

The correct answer SLA management.

SLAs make sure incident gets effective response and resolution.

and make the agents or vendors accountable for the incidents they work on...

Please mark the answer as helpful and correct if helped. 

Kind Regards,

Ravi Chandra